bnteguh-api-errors | Stripe Developers | Page 1

weary heath Nov 30, 2021, 1:26 PM

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Hey! Can you share your Stripe account ID?

gray sorrel Nov 30, 2021, 1:27 PM

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acct_1J9CBrGq2BWKT7QC

weary heath Nov 30, 2021, 1:31 PM

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https://dashboard.stripe.com/test/logs/req_Gp1o1pEqmFL9nU

gray sorrel Nov 30, 2021, 1:32 PM

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that's different logs from dev overview.

weary heath Nov 30, 2021, 1:32 PM

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Your amount value is invalid. Needs to be an integer: https://stripe.com/docs/currencies#zero-decimal

Supported currencies

See what currencies you can use for making charges and for paying out to your bank account.

weary heath Nov 30, 2021, 1:32 PM

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gray sorrel that's different logs from dev overview.

They were filtered out. Clear the filters and they'll be there

gray sorrel Nov 30, 2021, 1:33 PM

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already do that, but it's only show last 5 hours logs. no recents

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but from the dev overview, it's there

weary heath Nov 30, 2021, 1:34 PM

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gray sorrel Nov 30, 2021, 1:34 PM

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that's log from 5 hours ago

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this from dev overview

weary heath Nov 30, 2021, 1:35 PM

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gray sorrel this from dev overview

I don't think those are using localised timezones

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The others are localised to the account timezone (UTC-5)

gray sorrel Nov 30, 2021, 1:36 PM

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I think it's localize tz, my tz is 8:36PM

weary heath Nov 30, 2021, 1:37 PM

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I'm not sure what the ask is here. Are you not logging these error responses in your application?

gray sorrel Nov 30, 2021, 1:38 PM

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I can click the second logs, which the 4 logs you send. this is logs from 5 hours ago

I can't click the first one, the latest

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from my application, it's return nothing, only said 400 error

weary heath Nov 30, 2021, 1:43 PM

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I think this is just a Dashboard bug grouping errors incorrectly

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I'm looking at the account logs and there's been no API activity for ~4.5 hours

gray sorrel Nov 30, 2021, 1:45 PM

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please check my Developer overview, and bottom right "Recent errors"

weary heath Nov 30, 2021, 1:46 PM

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I can see that, yes

gray sorrel Nov 30, 2021, 1:47 PM

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any way I can see list of logs?
like using API?

weary heath Nov 30, 2021, 1:48 PM

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As I explained that's likely some kind of Dashboard bug. I'm checking your account using internal tools and there's no API activity that's aligned with those timestamps

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Last (test) API request was at 9:07 UTC this morning (~4.5 hours ago)

weary heath Nov 30, 2021, 1:49 PM

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gray sorrel any way I can see list of logs? like using API?

Not for logs, no

gray sorrel Nov 30, 2021, 1:49 PM

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I just make some requests for last hour ago.

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But yes, no logs recorded

weary heath Nov 30, 2021, 1:50 PM

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Are you using different API keys?

gray sorrel Nov 30, 2021, 1:50 PM

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no

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and Recent errors just know it. There's error but not shown.

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Just request another, the recent error updated

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But still can't see it

weary heath Nov 30, 2021, 1:54 PM

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Hmm, I can't see them either. You're using Salesforce, right?

gray sorrel Nov 30, 2021, 1:54 PM

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yes, but it doesn't matter, I think

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it's working fine 5 hours ago.

weary heath Nov 30, 2021, 1:55 PM

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Can you share the code making the API request?

gray sorrel Nov 30, 2021, 1:56 PM

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weary heath Nov 30, 2021, 2:00 PM

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Yeah, nothing out of the ordinary

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Checking on this still

gray sorrel Nov 30, 2021, 2:00 PM

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Thank you @weary heath

wooden glen Nov 30, 2021, 2:48 PM

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Hi there 👋 please bear with me a moment while I get caught up on this thread.

gray sorrel Nov 30, 2021, 3:31 PM

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hey @wooden glen

wooden glen Nov 30, 2021, 3:36 PM

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I'm not sure why you're not able to see the logs that the dashboard is referencing, but we aren't seeing them either so I'm thinking it's an authentication issue of some sort. Can you try catching the error on your end and inspecting it for more details?

gray sorrel Nov 30, 2021, 3:48 PM

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can you see the Recent error section from Developer overview?
there's the log, but can't view it.

it's not returning any error message from my app

wooden glen Nov 30, 2021, 3:50 PM

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Yes I can see that, and it's not returning any errors for me either.

gray sorrel Nov 30, 2021, 3:51 PM

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yes, so I think it's from Stripe dashboard

wooden glen Nov 30, 2021, 3:52 PM

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What do you mean?

gray sorrel Nov 30, 2021, 3:53 PM

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I mean the error from the Stripe dashboard, can't retrieve the log detail even it's actually recorded

wooden glen Nov 30, 2021, 3:55 PM

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No, even in my internal view I am not seeing any post requests on your account (for test mode) since 9:07 UTC. This is why I'm thinking it's an authentication issue that is preventing the logs from being fully associated with your account.

gray sorrel Nov 30, 2021, 3:55 PM

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and from Last used info, it's 7 hours ago, I made requests within 1-2 hours ago

wooden glen Nov 30, 2021, 3:56 PM

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Then I would double check the key that you're using is correct.

gray sorrel Nov 30, 2021, 3:56 PM

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I'm using API key from the Stripe

wooden glen Nov 30, 2021, 3:56 PM

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Can you log the outbound call and inspect the headers?

gray sorrel Nov 30, 2021, 3:57 PM

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Ok..

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the API Key is working

gray sorrel Nov 30, 2021, 4:08 PM

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wooden glen I'm not sure why you're not able to see the logs that the dashboard is referenci...

Even I don't catch with try catch, the error should still be accessible from Stripe logs.
right?

wooden glen Nov 30, 2021, 4:10 PM

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It probably is, but since it's not reflecting on your account we have no idea where to look for it.

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Also, the logs from that call appear to be a get request, can you log the outbound call from the post request that you shared the snippet for earlier?

gray sorrel Nov 30, 2021, 4:14 PM

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This is current Recent errors,

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I'll update it by request new API call

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it's not 12 error logs

wooden glen Nov 30, 2021, 4:16 PM

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That won't help with our investigation, it will just increment the number of recent errors. We need you to collect details from your end when the call fails.

gray sorrel Nov 30, 2021, 4:17 PM

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Ah, ok, I'll debug on my side.
I'm just curious why the log from Recent errors can't be retrieved

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And from my side, it doesn't returning any error message, just 400 bad request

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eh..

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I think I know the issue..

wooden glen Nov 30, 2021, 4:22 PM

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Oohh?

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I'd also like to know why the logs aren't displaying, but they're tricky for us to find without context as we have over 10k log entries per second.

gray sorrel Nov 30, 2021, 4:22 PM

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When I trying to add "50%" with % symbol, it's error

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then I replace it with percent (text)

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now working

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do you know why?

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so, that'll request this

wooden glen Nov 30, 2021, 4:25 PM

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The percent symbol is a special character and needs to be escaped

gray sorrel Nov 30, 2021, 4:26 PM

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with \%?

wooden glen Nov 30, 2021, 4:27 PM

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It would need to be replaced with %25
https://www.werockyourweb.com/url-escape-characters/

We Rock Your Web

Alex Schenker

A Complete Guide To URL Escape Characters - We Rock Your Web

Contract Web Development explains the strange characters in your address bar, known as URL escape characters, and presents a table of the most common ones.

gray sorrel Nov 30, 2021, 4:27 PM

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Got it, thank you @wooden glen.
Have a nice day!

#bnteguh-api-errors