mofe-auth | Stripe Developers | Page 1

gray crystal Nov 30, 2021, 11:57 AM

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@worldly vector this is a public server, if you feel you want a private discussion you can contact our support team at https://support.stripe.com/email

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or you can ask your question here (it is public and anonymous).

worldly vector Nov 30, 2021, 11:59 AM

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ok thx, lets try it here first: we got two customers that ordered via sofort and giropay, what i see in the logs is that their payment intents failed with payment_intent_authentication_failure, but both customers sen't us their bank statements showing that money was transfered. how can this happen?

gray crystal Nov 30, 2021, 12:00 PM

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sounds like something you'd want to write to our support team with the specific pi_xxx PaymentIntent IDs involved so we can dig into it, there isn't a generic answer since that's not something that's expected to happen

worldly vector Nov 30, 2021, 12:01 PM

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ok thx anyway! i'll take the email-way then

gray crystal Nov 30, 2021, 12:01 PM

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it's possible the customers are not being honest, or that maybe there is indeed a bug/technical problem that marked the payments as failed incorrectly, hard to say without investigating it

#mofe-auth