#Shammah Chancellor-charge-webhok

1 messages · Page 1 of 1 (latest)

dapper relic
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Thanks for the info. Looking at what I can see about that charge.

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The $30 fee looks like it is just the standard Stripe fee on a charge. Still looking in to exactly what happened with the charge creation/webhook

vestal osprey
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The thing about it is that there's no balance_transaction where we can account for the fee on

balmy moon
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@vestal osprey I'm catching up one sec

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out of curiosity, where did you find that Charge ID?

vestal osprey
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We do some reconciliation on our payments and there are transfers to and from subaccounts attached to it.

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(a transfer and a reversal)

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It broke our system as there aren't corresponding balance transactions for the charge which was an assumption of the reconciliation.

balmy moon
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basically what happened is, Stripe (while trying to create that Charge) 500'ed (i.e. we had an issue on our end) and we "half created" the Charge

in that case, we "rolled back" and refunded the Charge. However, the -$30 fees you are seeing are not expected I'm pretty sure, let me ask about that internally real quick

and in the mean time, please flag to Stripe Support that you spoke to us here and we recommended you write in to them, with the Charge ID you shared and tell them to escalate internally to have a Support team have a look at it (let me confirm one second)

vestal osprey
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How do I contact stripe support? Just the chat on the website?

balmy moon
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https://support.stripe.com/contact should have options, to write in via email or chat (depending)

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

vestal osprey
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Thanks