#MorenoMdz-connect

1 messages · Page 1 of 1 (latest)

still shard
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Do you have the request ID that returned the error?

gentle heart
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sure let me find one

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req_z28i09GW2qzsPY

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the response is basically:

  "error": {
    "code": "oauth_not_supported",
    "message": "This application does not have the required permissions for this endpoint on account 'acct_1K0VvQ2VWjA3iVXE'.",
    "type": "invalid_request_error"
  }
still shard
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This is an express account - with express, the account holder (not the platform) is in control of adding their external accounts. You (as the platform) cannot add them for the express account. You can only control their payout schedule.

gentle heart
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Alright, in this case we need a way they use to add a debit card so they can finally use Instant Pay, what do you advise us to do?

still shard
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You should direct them to the Express dashboard so that they can add it themselves

gentle heart
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is there a web flow like the one we use when they setup their Stripe Connect account?

still shard
gentle heart
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about the express account, is it possible to change the account types we are using so we can do it?

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at some point I feel we will need to do it in our own UI

still shard
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You can do this with Custom accounts, but it requires a lot more work since you have to manage a lot more of the flow yourself

gentle heart
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yep I was looking at the docs and talking to the team, there is not in between account type right?

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in between custom and express

still shard
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No, there isn't

gentle heart
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so we figured out how to access the UI on the stripe dashboard that allows the user to edit the bank account to a debit card, but can he add a second one instead and we enable one or another as the default/active one?

still shard
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I don't believe you have control over whether which one is the default (but I'd suggest you try it out to make sure).

gentle heart
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we are doing some tests here, ill get back to you if we get blocked again hehe

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thanks 😉

gentle heart
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Next question, we can get our webview to display the connected dashboard at https://connect.stripe.com/app/express#settings

but then inside it we see under Payout and professional details a list of "settings" that are basically the external accounts we need to have the user going to add/change to a debit card, is there a way I can point the webview directly there? Would need a more specific URL for that

midnight plover
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catching up give me a sec

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don't think there is a deep link for that

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you might have to try to see if there is some generic link as part of the account link but I'm not sure

still shard
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Did you have an additional question?

gentle heart
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yea hehe

still shard
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If we don't get an additional response after an hour we usually archive the thread to keep things manageable (we can always reopen later if you come back and ask us in the main channel)

gentle heart
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right now the way the user can add a debit card, or edit his bank account to a debit card, is by going to the dashboard -> Payout and professional details then clicking on one of the "accounts" there.

Being quite honest, it is not intuitive at all, and our users will be quite lost there without us doing some handholding explaining of how to do it

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we want it to be as simple as possible, we have been using stripe for about 6 months now but only with Bank accounts

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Basically we need a direction if there is a way to add a debit card to the express account that is easier to use and we can forward the users there, before we consider changing our whole system to use custom accounts

still shard
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Really there's no other option - the express dashboard is supposed to be relatively simple to use, so there isn't really an alternative

gentle heart
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I see

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I have a question what is the create-card API endpoint useful for?

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basically who and how can add a card to an account, only Custom accounts?

edit: Yep only custom found out there in the docs.

still shard
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Yes, it's only for Custom accounts

gentle heart
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I will take a look on what we can edit on the express dashboard to maybe make it easier

still shard
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I don't think you can make any edits to the express dashboard

north vault