#iRaySpace-sub
latent nymph
hello @still shale! Can you share the subscription id so that I can take a closer look?
still shale
Sure.
BTW, the 2nd invoice was paid by our system. It is a use case that we haven't handled well.
latent nymph
@still shale am i correct to say that you now want to re-invoice the customer for the period of 25 nov 2021 - 25 dec 2021? And at the same time, you would like to have the re-issued invoice linked to the subscription?
still shale
Yes.
latent nymph
alright, give me a while to think about what's the best way to go about this
still shale
Thanks!
latent nymph
hrm, there's two ways to go about this :
-
You can create an invoice item on this customer with the description stating that it's for the period of 25 nov 2021 - 25 dec 2021. Then let the next recurring invoice (for the subscription) automatically pick up this invoice item.
-
If you want to bill the customer now, you would create an invoice for that amount. Similarly, with the description stating that it's for the period of 25 nov 2021 - 25 dec 2021. In this case, the invoice wouldn't automatically show any kind of linkage to the original subscription.