#jas-application-fees
solemn anvil
hiya - do you have a sample payment intent where you're having this problem? from the error message, it sounds like it's a payment intent paying into your own account, and you can't collect a fee from yourself
quick rain
hello , i can send you the preview of the website , and a screen of my workflow if it's can be more clear
solemn anvil
if you have a payment intent ID, that would be the easiest thing to confirm with
quick rain
here is what I entered in my settings, and without the plug in I simply entered my keys
when I don't check "the payee of this transaction is another user" it works
solemn anvil
bubble has their own integration - I don't know how it works, or whether those settings look reasonable. if you want help with that bit, you'd need to ask bubble
if you have a payment intent ID, I can look at what bubble is passing to stripe when it makes the API request, and we can try to debug it from that angle
quick rain
i cahnge all my API and know the error message it's "Stripe error: No such customer: 'cus_KfBQgJRs2Oscjs' "
Do you know what it means?
where i can found the payment intent ID?
I have changed ***
solemn anvil
hmm - you seem to have a couple of different accounts
the customer ID referenced in the error message is from one account, but you're trying to create a payment on a different account
and it's not finding the customer
did you change which account bubble is connected to at some point?
quick rain
i think it was because ths profil wasn't register on stripe
i will check
every time I create a connect account, the same ID is added to my database for all my customers
and on my stripe account I only see one connect account
solemn anvil
the same connected account ID is added to your database each time?
quick rain
yes
solemn anvil
wdym for all your customers? why does each customer keep independently keep track of each connected account?
quick rain
no each customer has an ID seller account to receive the amount of their service and my platform collects only the fees
solemn anvil
gotcha
quick rain
I'm going to start going crazy, I've been trying to solve this problem for weeks 🥲 lol
solemn anvil
it sounds like there are a couple of separate problems here:
1/ you've got at least three accounts in play here. there's the connected account, its platform, and a 3rd account that the customer exists on. that 3rd account is also a platform, and apparently created the 1st account? there's some sort of grandparent situation going on here, which isn't supported. I'm not sure if this is intentional, or if something just got mixed up. if this is not intentional, one way to solve this would be to wipe the state in your testing bubble db, and set up the customers up again
quick rain
it's half past midnight in France, stripe has left me, I'm thinking of going to sleep for a few hours before getting back to it, if you have a solution, don't hesitate 😫
solemn anvil
2/ when you're creating payment intents, you're getting the previously mentioned application fee error, which is caused by trying to create an application fee on a payment intent which is to your own account.
quick rain
ohhhh I understand better _ I did the test with the stripe account I use for the platform 😅
solemn anvil
I was able to track down an example of the error from (2) - the request isn't made on behalf of another connected account, nor does it specify destination/on_behalf_of
quick rain
It seems so obvious now
solemn anvil
ah - it sounds like you've worked out (1)? I still don't fully understand what was going on there, but if you've got it figured out, that works for me 🙂
quick rain
I am trying to delete the stripe ids already entered on bubble but I can't find the entry, I will fix this problem tomorrow morning, thank you very much for your help 🙂