#thori-sepa-subscription
safe juniper
Hey there, what do you me "what about when it doesnt"? Can you share an example of this?
Setup Intents don't cancel automatically, no, but you can cancel them if you no longer need it or expect to complete it:
https://stripe.com/docs/api/setup_intents/cancel
If a payment is authorized as part of setting up a card (and not related to a specific payment) yes it is expected to be refunded. If you have an example where there does not happen please share it so we can take a look!
flint osprey
In this case, it seems something went wrong (I do not know exactly what would cause an authentication failure with bancontact) and the setup intent failed
Users have been complaining about paying 1€ and not having their subscription
It is expected that the subscription is not set up if the authentication failed as the follow-up payment did not occur
But I am concerned about the refunding of the 1€ which actually does not show up anywhere in the dashboard. If the SetupIntent is not successful, how should I handle this so the users gets their 1€ back and can hopefully retry to subscribe ?
safe juniper
Looking - thanks for the example 🙂
safe juniper
Hey there, this has been cancelled and refunded, but the refund can take up to 2 weeks to appear for the account holder
If they still havent received it at that point, please contact our support team with this example to investigate and action: https://support.stripe.com/contact
flint osprey
What do you mean by "this has been cancelled"? Because the setup intent still has the requires_payment_method status.
safe juniper
Pardon me, i misspoke but the existing authentication charge has been refunded, from the latest attempt to set up. Yes the setup intent can still be confirmed again with new payment details.
flint osprey
ok, I guess if the customer tries again, they will be charged 1€ again then ? Is there one charge per setup attempt or per setup intent ? And is the refund triggered when the attempt fails ?
sorry about all the questions, I am just trying to wrap my head around all this so I can confidently reassure my client n__n"
safe juniper
Yep, if the auth fails after the transaction for the €1 the refund would get triggered. If it fails before that happens there is no refund (because there was no payment). Yes as i understand there is a new charge for a new auth attempt.