#chengyu-accounts
boreal agate
why I got this error...
let me paste code
sec
stripe.api_key = 'my test key'
capabilities = {"transfers": {"requested": True}}
service_type = {'service_agreement': 'recipient'}
business_profile = {'name': 'test'}
account = stripe.Account.create( type="express",
country='AU', email='test@example.com', capabilities=capabilities, tos_acceptance=service_type, business_profile=business_profile)
gusty vault
The code you pasted doesn't seem to match the request you made - your code has country: AU while the request has country: US
boreal agate
srry I tried with code 'US' see if it works, used to be 'AU', and it get the similar result as well.
gusty vault
Gotcha - so you're saying previously you were able to create these accuonts with just the transfers capability, but recently it's stopped working?
Do you have an example of it working before?
boreal agate
tbh this code was not written by me, it used to working, but when I set up it on local dev with my own stripe account, this code given the above error
boreal agate
Do you have an example of it working before?
the code has not changed ever since it was wroten, it used to work before, but not now, I tried the test key pair on account (which our production server is using and was working before) and the key pair of my own stripe account.
this is original code un modified
my previous colleague did leave some comments, the code I pasted was just change the variable name to its value
gusty vault
What's the account ID of the one where it was previously working?
boreal agate
was the email it registered in
I do not have permission directly login to that account
it belongs to the business team and their leader is in meeting.
hope it helps
gusty vault
Deleting the message since it had an email in it (I just wanted the account ID acct_xxx) but I grabbed it and I'll try and find it
gusty vault
I found the account, but see no requests on it that ever created express accounts
boreal agate
test mode
gusty vault
Yes, I checked both
boreal agate
sec I will make 1 then, I used that key pair yesterday
I have made 1, usually it takes a while to receive that error message
stripe.error.InvalidRequestError: Request req_1Yp5oPgWxPzZAK: The recipient ToS agreement is not supported for platforms in AU creating accounts in US.
ok it got back
if switch 'US' to 'AU' it should be the same
gusty vault
Let's circle back for a second - why specifically are you creating accounts with the recipient service agreement?
boreal agate
tbh I was not the writer of that code, I am just to continue some1's work but from the comment
recipient tos type will not be able to collect card payments
# on their own (the master account will do it on their behalf).
# additionally, the accounts business relationship is inended
# to be more with the platform, rather than stripe. there is no
# option here, as 'full' service accounts are forbidden to be
# the destination of transfers in australia.
Just from looking into our documentation and the past requests on the accounts you've sent over, I'm not seeing any indication that creating a recipient service agreement connect account is allowed for non-US platforms.
boreal agate
the task is to create account for user so we can collect payment for them the extract commission
so when u mention non-US platform is that mean the when the account created I specified as in USA or the business profile need to be a USA company
gusty vault
Let me be more specific - You are specifying service_agreement: recipient and the platform account is based in the AU. This is something we do not support.
The only platform accounts that are allowed to specify service_agreement: recipient are platform accounts that are based in the US
boreal agate
understand, but is it possible for an AU company create an account and collect payment for that account?
if so what is the service type or account type we should using
gusty vault
Do you mean debit the account itself, or collect payments from customers for that account?
boreal agate
collect payments from customers for that account
gusty vault
Gotcha - yes, that's definitely doable. You should be using service_agreement: full and request the transfers and card_payments capabilities
gusty vault
no worries!
boreal agate
btw where can I find docs which can tell me "service_agreement: recipient" is not supported by non-US platform
gusty vault
I don't believe we have specific docs about it unfortunately
boreal agate
ok I was wondering thx
srry a different error this time
Your platform needs approval before giving accounts the platform_payments capability.
I think I can get to support channel for this 1
gusty vault
Definitely write into support - it also may be a versioning issue. The account I was looking at was on a very old API version, and a lot has changed since then
boreal agate
\o/
when u say account on a old API version, is that mean the requests from that account hit the old api endpoint?
the python sdk version we using is 2.55 released on 15 Oct 2020
gusty vault
The Python SDK version isn't what's important here - the API version of your Stripe account is what determines behavior
boreal agate
how do I upgrade the API version of Stripe account, any docs about that?
gusty vault
As a first step, you can try setting the API version per-request to see how it would affect your integration (see https://stripe.com/docs/api/versioning?lang=python). You should also read through https://stripe.com/docs/upgrades#how-can-i-upgrade-my-api
boreal agate
ok stripe support channel can not locate the api request failure which did not show on https://dashboard.stripe.com/test/log
so I have been redirect back to here
the account is 'Yu Cheng'
the error is Request req_f9iGIq5L0LBLtr: Your platform needs approval before giving accounts the platform_payments capability.
similar error also in the previous account we were discussing
gusty vault
@boreal agate I need to head out for the day but @ivory parrot is around and should be able to help!
I would push back on Support and ask for them to escalate you to someone else that can help - they should be able to reroute you to the correct people
boreal agate
have a good night!
thx so much for your help
@ivory parrot basically the problem is I got "Request req_f9iGIq5L0LBLtr: Your platform needs approval before giving accounts the platform_payments capability" while creating an account.
the code is something like following
the account name is 'Yu Cheng' which is a stripe account that I created just for testing
thx so much