deathpote-uncollectiable-invoices | Stripe Developers | Page 1

gusty gale Nov 22, 2021, 9:57 AM

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Hey! An invoice marked as uncollectible is still payable. You should instead void them: https://stripe.com/docs/invoicing/overview#invoice-statuses

How invoicing works

Learn more about the basics of Stripe Invoicing.

timber plover Nov 22, 2021, 9:59 AM

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I learned this not long ago 😓

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Can I mark them failed on failed retries instead of uncollectible ? I don't have this option on the Stripe dashboard

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is my suggestion Should I hook uncollectible invoices to void them if they're attached to an ended subscription ? the right way to handle this case ? This looks overkill and potentially dangerous for this use case

gusty gale Nov 22, 2021, 10:01 AM

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Yeah you can't set the failed retries to void an invoice in the Dashboard

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There's a webhook event you could use and then manually void them:
invoice.marked_uncollectible then call https://stripe.com/docs/api/invoices/void

Stripe API reference – Void an invoice

Complete reference documentation for the Stripe API. Includes code snippets and examples for our Python, Java, PHP, Node.js, Go, Ruby, and .NET libraries.

timber plover Nov 22, 2021, 10:05 AM

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That's what I feared. If I may suggest something, it could be way less difficult if we had the possibility to void the invoice as an option on the Stripe automatic retry configuration

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In my opinion, it's a dangerous feature to allow customers to pay for something ended, it's a customer dead end and he has to contact the customer service to get a refund on this use case

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thanks for your reply, I'll try to fix this edge case

gusty gale Nov 22, 2021, 10:15 AM

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I'll relay your feedback!

#deathpote-uncollectiable-invoices