tomato-connect

[idle plover]

So the question:
Why stripe demand ID document?

[sinful flax]

This can happen if Stripe was unable to verify the other information they entered

https://stripe.com/docs/connect/connect-onboarding#new-reqs-due

For example, if your user mistypes their information and cannot be verified, they could be asked to provide an Identity Document (e.g. a Driver’s License in the United States).

[idle plover]

Can I find out what information Stripe unable to verify?

[sinful flax]

You can review the requirements hash for any errors to see if it is specified: https://stripe.com/docs/api/accounts/object#account_object-requirements-errors

Otherwise no -- France in particular has strict rules about identity information, which is why you need to collect information using Account Tokens.

[idle plover]

Why when we have Stripe account in USA - there are no such problem when we creating France connected accounts?

[sinful flax]

Can you rephrase that?

[idle plover]

Before we had Stripe account registered in USA. We also created France connected accounts before with same personal info. But Stripe didn't demand ID document.

Why?

[sinful flax]

Presumably because the information could be verified without it, but i can't really say generally. It depends.

For help with individual account verification issues though I would suggest speaking with support: https://support.stripe.com/contact

[idle plover]

Ok, thank u

[sinful flax]

NP!