#prestigehome-do_not_honor
steep moss
Can you provide the request ID you got this on (r`eq_123`)?
is the code in the field "id":" .... "?
where I find it?
spiral gale
steep moss
I found it, the request id is req_bFCkUToMUbF4kd
the client says that he used the same card on another site without problem
spiral gale
Thank you!
steep moss
🖖
floral heron
@steep moss hello! This is really just a normal decline
this is unrelated to your code, declines can happen for a variety of reasons, they should talk to their bank or the issuer of that prepaid card really
You can always talk to our support team to gain more insights: https://support.stripe.com/contact but it's not something we can help with here
steep moss
You can always talk to our support team to gain more insights: https://support.s...
but if I contact them they could give me something more information?
floral heron
They might. Looking at it I see that card rejected multiple times on your business and others, so really the cardholder should know and just discuss it with their issuer/bank