#MadMac-Xero

1 messages · Page 1 of 1 (latest)

true tide
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I would reach out to their support on that. Stripe doesn't develop the Stripe Xero integration so unfortunately I don't have much insight on how to raise that feedback with them

neat merlin
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I have tried support but not to much help. Is it developed by a 3rd party?

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I'm assuming there is no way to see the code.

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Stripe support tells me to talk to Xero and Xero tells me to talk to Stripe. The issue I am finding is a big hassle for a lot of people.

true tide
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Yes it is developed by a third party.

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What did Xero tell you to talk to Stripe about?

neat merlin
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They just said it was developed by Stripe so not their problem. In a nicer way.

true tide
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They said the Stripe Xero integration was developed by us? Or something that that integration works with?

neat merlin
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They said the Stripe Xero integration was developed by Stripe and that they just provide the APIs. From memory. I am trying to find the message.

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"It's best that you contact Stripe directly with your questions.

Xero has an open API, which means anyone can create an integration at any time without providing us documentation on how it works.

Stripe designed and developed the Xero integration themselves so they're more familiar with the data workflow between the software and its limitations."

true tide
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Interesting. I am looking more in to this and will get back to you.

neat merlin
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Thanks really appreciated as I have been battling with this for over a month!

true tide
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Hey apologies for the silence on this. What exactly was your feature request here?

frigid crane
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@neat merlin can you let me know what the feature request you want is?

neat merlin
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Sure

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The Stripe Xero direct feed integration does not work with Stripe Connect application fees properly

When the stripe feed comes in to xero it splits a single stripe charge into 2 xero transactions. One for the price and one for the stripe fees. This is fine if you don't have any application fees. If you are using Stripe connect and have application fees these are combined in with the stripe fees. Application fees need GST charged on them (tax) and stripe fees do not have GST on them. This means it is impossible to reconcile. The solution is to break the stripe charge into 3 xero transactions one for the price one for the stripe fees and one for the application fee.
https://central.xero.com/s/article/Stripe-direct-feeds
https://central.xero.com/s/article/Reconcile-Stripe-payments

Here is an example of a charge for one of my connected accounts.
https://dashboard.stripe.com/acct_1Ixlc1Cmbw2aaeSf/payments/pi_3JtRIMCmbw2aaeSf09SAUZ5t
The application fee is $1.38 inc gst. The Stripe fee is $1.17 with no GST.
These are combined to $2.55 in Xero and called Stripe fee.

I have mentioned this in online communities and to a few accountants and it is a big hassle for a lot of other people. With no easy solution

frigid crane
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reading ...

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ah so you're saying what Xero does is, it chunks up AppFees and also Stripe Fees together, right?

If you are using Stripe connect and have application fees these are combined in with the stripe fees.

neat merlin
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Yes

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And one contains tax and one does not

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Otherwise it is not so much of an issue

frigid crane
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yeah so this would purely be a Xero feature request, for their Stripe integration that you're using.

Stripe treats StripeFees and AppFees as distinct things in the API entirely, it is Xero who is bundling the two incorrectly

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Stripe's API already does the right thing to treat them differently so there's nothing for Stripe to fix here (if I understood correctly)

neat merlin
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Ok interesting. I am aware of the Stripe data as I split them out myself as a workaround.

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I guess I am just getting the brush off from Xero as they say it is Stripes responsibility.

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Quote from Xero:
"It's best that you contact Stripe directly with your questions.
Xero has an open API, which means anyone can create an integration at any time without providing us documentation on how it works.
Stripe designed and developed the Xero integration themselves so they're more familiar with the data workflow between the software and its limitations."

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I will try Xero again. Randomly I actually live a block or two from their head office and I know the founder so maybe I can bypass their support wall that way.

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I can see why the fix has never been done!

frigid crane
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let me check on one thing

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Stripe designed and developed the Xero integration themselves
let me triple confirm that

neat merlin
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So just to be clear for the Stripe direct feed you are saying that Xero is responsible for the translation of data from the Stripe API into the Xero API.