#stephen.h-customerportal

1 messages · Page 1 of 1 (latest)

umbral jetty
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hey @woeful spindle -- lets chat here in this thread

woeful spindle
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ok

umbral jetty
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While you can apply custom "nickname" sort of values via metadata, this is not shown to the customer in the portal. Everything is driving by the product name.

If they have multiple subscriptions, make sure you're products have distinct meaningful names that can be used

woeful spindle
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The problem is that the subscriptions are all for the same product, just for different instances of it.

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For example, picture a subscription for a car sales site, like Auto Trader

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The customer can do a listing now to sell their Pinto

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Then later to sell a Mustang

umbral jetty
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Ok that's going to cause an issue for the second question then too, which I was going to say you can configure to limit to specific products in the configuration: https://stripe.com/docs/api/customer_portal/configurations/create#create_portal_configuration-features-subscription_update-products

woeful spindle
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Both are using the same plan "Monthly Car Sales Plan"

umbral jetty
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Why not increase the quantity to 2 instead?

woeful spindle
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When they go to the portal, I'd like to see an option for the Mustang, and another for Pinto

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They won't have the same start and end dates.

umbral jetty
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Hmm this isn't directly supported the way you're expecting to be able to, then

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You'd need to consider using ad-hoc product data to show customize subscription names, all the UI there and on the invoices is from the product name

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Or otherwise implement a custom flow rather than using the portal if it doesnt fit your use case currently

woeful spindle
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ok

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thank you

umbral jetty
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Thanks for sharing that use case, I've submitted some feedback internally explaining why this didn't fit well for you 🙂

woeful spindle
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Thank you. It would work really well if I could just override the plan name when I created the checkout session, and have that "stick" for that specific subscription.