#alexanderg-expiring-authorization
quartz sphinx
Hi there 👋 just to be clear, you're asking if we notify the customer if a pending authorization expires prior to it being captured/confirmed?
shrewd dagger
I am asking if customer gets email when the expired authorization is auto cancelled by Stripe.
"Failure to capture the payment by this time cancels the authorization and releases the funds. When this happens, the PaymentIntent status transitions to canceled."
This is what I see after expiration in Stripe and need to know if customer got an email saying he is refunded
quartz sphinx
Thank you for the clarification, no we do not send emails when this happens. And just to clarify, an authorization expiring is not a refund, the funds were never actually taken from the customer's account.
shrewd dagger
Auth is not taking funds, hence 1. there is no real refund and 2. no email of any kind to customer?
quartz sphinx
Correct, it only reserves the funds, it doesn't actually take them until the charge is captured.
shrewd dagger
Does a customer ever get email from Stripe during auth, capture, cancel, refund cycle?
quartz sphinx
Yes, depending on your settings
Refund emails are discussed here:
https://stripe.com/docs/refunds
shrewd dagger
But in the case I described (auth expiration) they never get an email?
quartz sphinx
No, but again, that process does not include a refund.
shrewd dagger
Thank you!