cnguyen-authentication-failure | Stripe Developers | Page 1

forest skiff Nov 9, 2021, 1:08 PM

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3DS failures move the payment_intent to a status of requires_action https://stripe.com/docs/payments/3d-secure#check-status

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Do you have that authentication failure error or are you asking about what to do for 3DS?

bold river Nov 9, 2021, 1:13 PM

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evt_3JpgQYED5xkfDv2c0ktFpB43

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so the status is requires_payment_method

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The provided PaymentMethod has failed authentication. You can provide payment_method_data or a new PaymentMethod to attempt to fulfill this PaymentIntent again.

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payment_intent_authentication_failure

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requires_action is the action just before the 3DS

forest skiff Nov 9, 2021, 1:26 PM

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Correct. So this isn't a 3DS failure. Seems like it could have been a few things but it looks like this is an issue with this specific PM. So ask the customer to try again maybe with a different card?

bold river Nov 9, 2021, 1:38 PM

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we can't ask because it's not our customer and it works later

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but I try to understand what's happening to avoid it

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I thought that she don't understand to the 3DS or failed to authenticate. No?

forest skiff Nov 9, 2021, 1:43 PM

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Who doesn't understand to do what for 3DS?

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I will see what else I can find on that payment failure.

bold river Nov 9, 2021, 1:52 PM

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I don't say that the shopper doesn't understand. Maybe he finally decide to don't pay and quit for example

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I just want to know the use case to have this error

forest skiff Nov 9, 2021, 1:54 PM

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Sounds good. Looking at what I can see on this specific error

bold river Nov 9, 2021, 1:54 PM

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ok thank you

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Me, I think that there is in front of the 3DS and decide to quit it. But I don't know if it's quit by closing the tab or other thing

forest skiff Nov 9, 2021, 2:04 PM

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Oh I apologize, I was mistaken. It looks like this may have been a 3DS authentication failure. Does your app react to the PaymentIntent confirmation coming back with requires_action or requires_payment_method? It may be possible that they did not retry when they ran in to the auth error

#cnguyen-authentication-failure