mv-connect

[south heron]

@alpine cloak they don't. Usually the platform transfers funds to them. Can you expand on what you're trying to do?

[alpine cloak]

I am trying to see how we would deal with a negative balance on our seller's connect account - what if the seller wants to topup or make a payment to settle their negative balance (instead of us transferring from our platform account to the connect account) - is there a. way they can do this through their express dashboard?

[south heron]

no there isn't

the only option is the platform transferring funds, as far as I'm aware

[alpine cloak]

I was told yesterday that they could "topup" their balance? so that's not possible then ?

So once a connect account is negative - it can only be offset by future transfers from the platform?

[south heron]

you as the platform can yes. Express accounts can't

[south heron]

yes : https://stripe.com/docs/connect/account-balances#accounting-for-negative-balances

For Express and Custom accounts, the platform is ultimately responsible to cover negative balances.