thunderbuddy-coupon | Stripe Developers | Page 1

proper hound Nov 8, 2021, 4:22 PM

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Can you share the example invoices where this happens?

woven wave Nov 8, 2021, 4:23 PM

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Here's an example of a subscription

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sub_JLNuq5QQHm0ytk

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But I think I might know what it is, just need clarification.

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When we signed up the customer we applied a coupon (1000 off for duration = "once"), but we applied this coupon to the customer object and not that specific subscription

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So does this mean that the user will get that coupon forever bc it was applied at the customer object layer?

woven wave Nov 8, 2021, 4:44 PM

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Hello @proper hound

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I'm going through all of our subscriptions now and this seems to be a widespread and inconsistent issue.

proper hound Nov 8, 2021, 5:18 PM

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Sorry had this open but lost the tab 😩 -- this subscription only have two invoices, the initial trial invoice then the renewal invoice afterward with the large discount

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The amount does not match the amount you said for the renewal invoice: in_1InloeCSlBkOK22mfutHipHT

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It's expected that a coupon discount is not used up for a $0 trial invoice, it applies to the next one as we see here

woven wave Nov 8, 2021, 5:20 PM

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But it was used up

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After the 14 day trial, they were only charged $100 (1400 off)

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So the coupon should have only been used there

proper hound Nov 8, 2021, 5:22 PM

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That's right, and the subsequent invoice for the customer subscription is not discounted if you look at the upcoming invoice here: https://dashboard.stripe.com/subscriptions/sub_JLNuq5QQHm0ytk

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Where are you seeing it used unexpectedly?

woven wave Nov 8, 2021, 5:23 PM

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So it had "Next invoice on May 5, 2022 for $0.00"

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but then I removed that "1400 off once coupon" at the account layer to make it charge the full $1500

proper hound Nov 8, 2021, 5:24 PM

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It should only apply to once invoice, that may have been a UI bug in the dashboard if it was still applied to the next invoice

woven wave Nov 8, 2021, 5:27 PM

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Is that common UI bug?

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I guess I'm just concerned on whether I should do a full audit to make sure customers are getting charged the full amount?

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Also, can you tell me the difference between applying the coupon and the customer layer and subscription layer?

proper hound Nov 8, 2021, 5:28 PM

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Some info here: using it on the subscription is recommended: https://stripe.com/docs/billing/subscriptions/coupons#discounting-customers

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let me try to test this to see if i can reproduce

woven wave Nov 8, 2021, 5:35 PM

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Gotcha... ok, thank you

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Ya, I had some of our sales people adding it to the customer layer and then some adding it at the subscription layer.

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And I was noticing that issue only on the ones applied to the customer layer.

proper hound Nov 8, 2021, 6:05 PM

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Just tested and the coupon on my customer was used once and then it doesnt apply to the next invoice

#thunderbuddy-coupon