Talon-3DS-email | Stripe Developers | Page 1

turbid niche Nov 8, 2021, 3:33 PM

#

Hello, this would be the email that the bank is sending correct?

modern hamlet Nov 8, 2021, 3:34 PM

#

https://stripe.com/docs/billing/migration/strong-customer-authentication#dunning-emails

#

I am talking about these emails

#

3ds payments for subscription

#

in case the payment requires 3ds Stripe will send the customer an email to confirm the payment

#

can i check if such email was sent to the customer

turbid niche Nov 8, 2021, 3:40 PM

#

Thanks for the clarification, unfortunately it does not look like there is a way to check that

modern hamlet Nov 8, 2021, 3:41 PM

#

in_1IbC5hIFBve6OJmFQARF0s1R

#

was this subscription failed because it required 3ds?

#

and is it possible to send this customer an email to confirm the transaction?

arctic gyro Nov 8, 2021, 3:45 PM

#

You can always email your customer a link to the hosted invoice page to complete payment: https://stripe.com/docs/api/invoices/object#invoice_object-hosted_invoice_url

For general help with specific payments and customer interactions please contact out support team: https://support.stripe.com/contact

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

Stripe API reference – The Invoice object

Complete reference documentation for the Stripe API. Includes code snippets and examples for our Python, Java, PHP, Node.js, Go, Ruby, and .NET libraries.

modern hamlet Nov 8, 2021, 3:51 PM

#

can stripe send this customer a link to stripe hosted page?
We have enable the settings for autoemail but this is old case and we will like to trigger the email again

arctic gyro Nov 8, 2021, 3:51 PM

#

No, you should either send the invoice email again (eg using dashboard or /send) or you can do a custom email with the payment page

modern hamlet Nov 8, 2021, 3:52 PM

#

how can we send the email via dashboard?

#

there is "retry charge" button

arctic gyro Nov 8, 2021, 3:55 PM

#

modern hamlet Nov 8, 2021, 3:56 PM

#

arctic gyro Nov 8, 2021, 4:01 PM

#

whats in "More v"?

#

And can you share that invoice id?

modern hamlet Nov 8, 2021, 4:02 PM

#

#

in_1IbC5hIFBve6OJmFQARF0s1R

#

#

and after this fail payment, rest of the payment went into Draft mode

arctic gyro Nov 8, 2021, 4:17 PM

#

Ok for help with this I'd ask you to reach out to our support team: https://support.stripe.com/contact

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

#

they're best equipped to look into individual payment issues and account configurations

modern hamlet Nov 8, 2021, 4:27 PM

#

Thank you

#

last question:
What does this line do to my subscription

$sData['billing_cycle_anchor'] = $this->getStripeTime()->endOfMonth()->timestamp;

arctic gyro Nov 8, 2021, 4:39 PM

#

Is this on a creation request?

#

It sets when the subscription renewals will happen

modern hamlet Nov 8, 2021, 4:41 PM

#

does it somehow effect the first month payment?

#

and yes it is connected with creation request

arctic gyro Nov 8, 2021, 4:42 PM

#

Yes, it might for example increase the initial payment to account for the prorated period from now until the anchor you set.

modern hamlet Nov 8, 2021, 4:44 PM

#

i see and the above code, will try to charge the customer at end of each month. and for the current month it will calculate the number of days left till the end of the month and charge accordingly?

#Talon-3DS-email