#stripe_connect_platform-revoked-accounts
jolly obsidian
Hey there, can you share the request ID where this is failing?
When did this start happening?
signal sable
Angry customer email to me this Sat
Still not working now
Let me check the request id
but I also do not see them in our Authorized accounts
is there a place to look and see "accounts that were once authorized and became deauthorized?"
jolly obsidian
If you subscribe to account.deauthorized webhook events, you should have a record of that
signal sable
No we don't
jolly obsidian
I'd suggest adding that so you get notified of this in future
signal sable
hmm.
So I am not seeing the request ID on the platform account. The request would be on our platform or on the connect account (if the latter we don't have access - that is the problem). If the former, let me know. But I don't see it
Can you check on the account?
it is acct_1JfQJUJma05h5A12
I could paste a link to their website where the button is to easily click and generate an error but I would prefer to send that to you privately
Are direct messages private in Discord?
If they reconnect, do you roll the keys or no?
If yes, I have to tell them to re-create and re-embed 15 payment buttons. If no, they just need to re-auth
Hi there,
Thanks for for your update.
I've searched for the account acct_1JfQJUJma05h5A12 on your connected accounts and that account does not exist within your Connected accounts which means that it was either deleted from your Connected accounts of had your access revoked from the customer side which as a Standard account is feasible.
In order to resolve this issue the account will have to be re-added to your platform and likely reconfigured.
I've checked your events back to the 25th of August and there was no account deletion requested from your end back to that date as such, assuming this is a recent issue, the removal was done from the Standard Connected account side and not from your Platform.
To be able to confirm this better for you I would need to have a reference date regarding when this started to happen in order to confirm this on your platform around that date (if the issue is older than the 25th of August).
Unfortunately it is not possible to check events on the Connected account side as being a Standard account it is not under full control of your platform and for that to be possible a ticket would have to be opened directly from that account by one of the accounts users. This is due to security and privacy requirements which must be respected at all times.
I hope I was able to clarify the situation for you!
If you have any further questions, issues or any doubts please do not hesitate to be back in touch, I'm here to help!
Best regards,
João
OK, looks like the customer did it on their end
OK, I think we basically think this is user error and they revoked access and are upset that buttons are not working but they seemed to be the one that revoked the access so case closed. Thank you!