#suraj-payout

1 messages · Page 1 of 1 (latest)

clear tapir
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hello @shy sierra! how can we help?

shy sierra
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reverse_transfer

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when i am creaating refund from destnation charge

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it reverse whole amount or not ..?

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tr_3JmXnRGOBPjZ1Bk20Xk1sF8C

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in live mode

clear tapir
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the amount to be reversed from the transfer will be automatically calculated based on the refund amount

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so if it's a partial refund, Stripe will automatically calculate the percentage to reverse from the transfer also

shy sierra
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let suppose charge is "pi_3JmXnRGOBPjZ1Bk20sga2VEB"

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and i need to give refund customer $245.10 only and platform must get $245.10 as credit ,

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what i need to do ..?

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??

clear tapir
shy sierra
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ok using this,
charge : $258.00
transfer : $245.10.

when refunding create refund with reverse transfer=false , pass amount $245.10 so customer get this amount only from platform.

next step create reverse_transfer separately then platform get that $245.10 as credit...right??

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also i can deduct some additional fee when refund ($245.10- x fee) , customet get that amount only..right??

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but my transfer reverse is remain same to platform.. right?

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??

clear tapir
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@shy sierra what do you mean by deduct some additional fee when refund? Deduct from who?

shy sierra
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when i am refunding to customer pass less amount from transfer amount($245.10) , i mean to covers stripe fee loss.??

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$245.10- stripe fee

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$7.78

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refund : $237.32

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from separetly get credit in reverse transfer $245.10 to platform.

clear tapir
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that depends on your refund policy which you should ensure you share with your customers. You might be at risk of increased disputes, since the customer would typically expect the full amount to be refunded to them

shy sierra
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yes i agree, but can i do this or not ..?

clear tapir
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you would do a partial refund then

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yes it's possible

shy sierra
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yes, all above case are achieved, ... right?

clear tapir
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yes, but please test it out to ensure that we didn't miss out anything

shy sierra
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ok i will.

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i more thing

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how stripe automatically payout after 90 days..?

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i mean any using reference ..?

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because i need those use to handle my custom manual payouts?

clear tapir
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is this for your connected accounts or for your own platform account? And could you share your use case as to why would you want to only payout after 90 days?

shy sierra
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for connect account

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because balance is mixed on that, please suggest

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when multiple customer pay to that connect

clear tapir
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sorry, but i don't really understand the use case

shy sierra
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for example
customer-1 : $5 pay on 11/2/2021
customer-2: $3 pay on 11/6/2021
to connect account
connect balance is : $8

if we not release these payout manually, stripe will automatically payout these payments after 90 days of hold.

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this what i am asking.

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when i am payout, i am specifying the amount not the transfer reference id.

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did you get my point

clear tapir
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no Stripe will not automatically payout after 90 days of hold

shy sierra
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which amount...??

clear tapir
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all of them

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if you set to manual payouts, the responsibility is on you to create the payouts

shy sierra
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no, other payments are ariving on different date on connect

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means customer-1 $5 will be auto payout when complete his 90 days not for customer-2

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right..?

quaint rover
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Hello @shy sierra Alex is offline and I am not quite sure I follow the question. I feel this is more like a question about how funds work related to Payout? Please write to our Support and our friends there could help you better 🙂

shy sierra
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no , want to know is stripe release all connect balance after 90 days or release according to transfer date + 90 days then release that payment only ..?

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example
customer-1 : $5 pay on 11/2/2021
customer-2: $3 pay on 11/6/2021
to connect account
connect balance is : $8

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on 3/3/2021 (90 days) which amount is payout..?

quaint rover
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90 days as mentioned here?

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For compliance reasons, funds can be held in a reserve for up to 90 days from charge creation to payout. The exception to this limitation is the U.S., where funds can be held in reserve for up to two years.
It says "from charge creation" so it should be Payment based ?

shy sierra
shy sierra
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did you got my point ..?

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because am specify amount on payout not any id which have all detail like date, id etc.

quaint rover
shy sierra
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yes when am going to payout $5 , how stripe payout the $5 payment
11/2/2021 ($5)

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OR

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$3 (11/6/2021) + $ 2 (11/2/2021) = $5 ($ 3 (11/2/2021) remaining )

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this is what my concern is.

cerulean berry
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it's none of those, we just pay out $5

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if you use manual payouts there is no link between the pay-in and the payout. You just accumulate some balance of money and pay out an amount.

shy sierra
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then how can know which amount has > 90 days hold ..?

cerulean berry
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you don't as far as I know, it's a good question though

shy sierra
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please help, i am on critical stage.

cerulean berry
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ok. What do you need help with, what is the question?

shy sierra
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while payout are just giving amount to payout not which payment. so how can i know which payment is released or which is no hold ..as above given criteria ..please look

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when am going to payout $5 , how stripe payout the $5 payment
11/2/2021 ($5)
OR
$3 (11/6/2021) + $ 2 (11/2/2021) = $5 ($ 3 (11/2/2021) remaining )

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customer-1 : $5 pay on 11/2/2021
customer-2: $3 pay on 11/6/2021
to connect account
connect balance is : $8

cerulean berry
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it just says "you have $5 in your balance, so $5 gets paid out"

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there's no accounting or connection to existing pay-ins

shy sierra
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but stripe have some reference based on which they auto payout after 90 days ..? right

cerulean berry
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maybe, as I said, it's a good question

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I don't really know. But from your perspective there's no way to link things in the API, any accounting you want to do to connect the amount being paid in to the amounts getting paid out is something you'd have to implement in your own logic, if you're using manual payouts instead of automatic

shy sierra
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yes, my main concern is to stop autopaid amount (by stripe), make them before 90 days.

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but as you said

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there no such kind of links like charge and transfer.

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so please suggest..?

cerulean berry
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suggest what?

shy sierra
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what can i do on this ..?

cerulean berry
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I don't think you have to worry about it!

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the 90 day thing, I think.

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like I said I don't know how it works, I'd just build your system normally for now and if something is wrong in production we'll probably let you know

shy sierra
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my application is on live as well, using another stripe account.

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that is am asking

cerulean berry
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then unless we actually contact you about this(holding funds for too long) I wouldn't worry about it