caro-account-business-missing-info | Stripe Developers | Page 1

ancient talon Nov 8, 2021, 5:35 AM

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Hi there! I remember having a conversation with you last week regarding account/business info update within the Connected account.
As you are still seeing the error, I was wondering if I could have your account number please?

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I will check on the account status for the Connected account

high warren Nov 8, 2021, 5:39 AM

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I updated the all required information and still it's having the same error.

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Where can I find the account number?

ancient talon Nov 8, 2021, 5:43 AM

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if you go to https://dashboard.stripe.com/settings/account you should be able to see the acct_xxx on the top right corner of Account Settings section

high warren Nov 8, 2021, 5:45 AM

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acct_1GrwHlGgshU7wLq8

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Please have a look

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acct_1HJp8dCh6UwHNwUp - for this account id the checkout is working

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acct_1JtPcxDFWhamr4Ce - For this account id and any other account id the checkout is not working and throwing error message as I sent

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Both are test connected accounts

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although one is working and others are not working.

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Are you getting my point?

hazy marten Nov 8, 2021, 5:54 AM

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@high warren have you tried updating the required info for acct_1JtPcxDFWhamr4Ce as the error message suggests? Since this is a Standard account, you would need to login to the account to update the required information. If you can't remember how to login, then you should just create a new test Standard account and fill up all of the required information

high warren Nov 8, 2021, 6:04 AM

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@hazy marten While we are performing Connect to Stripe, we are clicking on "Skip this form" and It's returning to our website and creating all the details on db also. Are you talking about this ?

hazy marten Nov 8, 2021, 6:04 AM

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yes, you should fill up all the details

high warren Nov 8, 2021, 6:05 AM

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For test mode?

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I mean test mode also requires this details?

hazy marten Nov 8, 2021, 6:06 AM

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in order to enable payouts and charges, yes you would need to fill up the details even in test mode

high warren Nov 8, 2021, 6:07 AM

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Do i need to enter email and then continue?

hazy marten Nov 8, 2021, 6:10 AM

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yes, that's correct. I'd suggest using an email alias. For example, in gmail, you can use '+' to create email aliases - if your email address is jennyrosen@email.com, you can do something like jennyrosen+test1@email.com

high warren Nov 8, 2021, 6:11 AM

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What would be the password To access the dashboard?

hazy marten Nov 8, 2021, 6:13 AM

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that's up to you to set, if a new account is created, it should prompt you to input a password

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you should make sure you use an email alias which hasn't been used before to ensure an entirely new account is created

high warren Nov 8, 2021, 6:29 AM

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while I was entering details I got stucked here

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hazy marten Nov 8, 2021, 6:30 AM

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you need to input a real bank account number

high warren Nov 8, 2021, 6:30 AM

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but we are performing test

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you can see the tag of "Test Mode"

hazy marten Nov 8, 2021, 6:32 AM

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the standard account created via OAuth is considered as a "live" account because you can move a test account into live mode. Unfortunately, you are going to need to input a bank account that passes the live mode format validation. What you can do is to modify your live bank account details slightly, such as ending with a series of 0s instead

high warren Nov 8, 2021, 6:44 AM

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Thanks @hazy marten

#caro-account-business-missing-info