eric-promocodes-checkout | Stripe Developers | Page 1

abstract sedge Nov 5, 2021, 4:04 PM

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hello, can you share the request ID for that error'ing request?

gray kraken Nov 5, 2021, 4:06 PM

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https://api.stripe.com/v1/payment_pages/cs_test_b1X4Mimc6GoMfc5KWI87zKvdhrxcUrproCDeLoiSBKgxdfauv6ezyc4il5

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Is that it?

abstract sedge Nov 5, 2021, 4:06 PM

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no the request ID for the error, from https://dashboard.stripe.com/test/logs

gray kraken Nov 5, 2021, 4:08 PM

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req_jKWSTf7pqFxmL1

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Sorry, that is not it. Let me find the right one.

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That is when I was testing and not using the right promotion_code id.

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req_77bEvdPQSI6SuI

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That is the request id when I create the checkout session to allow promotion codes for this specific customer. When I enter the configured promotion code of: FLAVOREDBUTTER15 is when the error shows up.

abstract sedge Nov 5, 2021, 4:22 PM

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looking

gray kraken Nov 5, 2021, 4:22 PM

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thanks

abstract sedge Nov 5, 2021, 4:24 PM

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what is the ID of the promotion code you used ?

gray kraken Nov 5, 2021, 4:25 PM

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promo_1JsSKZEkKd5sVQXvMsRkZoIL

abstract sedge Nov 5, 2021, 4:27 PM

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thanks looking

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and you see the error when you enter it into Checkout right?

gray kraken Nov 5, 2021, 4:29 PM

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When I go to checkout with the request id I sent you and enter the promo code FLAVOREDBUTTER15 which should point the the promo code I sent I get the failure.

gray kraken Nov 5, 2021, 4:49 PM

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Any thoughts?

abstract sedge Nov 5, 2021, 4:52 PM

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working across 15 threads sorry! looking now give me a sec

gray kraken Nov 5, 2021, 4:53 PM

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No problem. Thanks again for looking at this for me.

abstract sedge Nov 5, 2021, 4:55 PM

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np! it is what we're here for

ok can repro on your test CheckoutSession with your Pomocode, thanks for sharing that so clearly, made it easy to repro

Now digging into what the issue is , somethign to do with how the Promocode was created (looking)

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lemme ask internally in the meantime to have someone get a second pair of eyes on what I might be missing

gray kraken Nov 5, 2021, 4:59 PM

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Ok

abstract sedge Nov 5, 2021, 5:13 PM

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looking with a coworker

gray kraken Nov 5, 2021, 5:14 PM

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👍

gray kraken Nov 5, 2021, 5:43 PM

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I create all the promotion_codes via the API, so I am not sure why this particular customer: cus_KTPpVVTntmAKkE has the issue.

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Here is the request id I used when creating the promotion code: req_lqQJ8dkbbIVCLC

ornate sierra Nov 5, 2021, 5:53 PM

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We're still digging for now, sorry will take a while

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Can I ask you to create an entirely separate coupon/promo code with the same setup?

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We want to see if there's something wrong with that specific promo code

gray kraken Nov 5, 2021, 5:54 PM

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Yes.

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Done. CouponId: 15PERCENTOFF Promo code: PROMO15 for the same customer_id: cus_KTPpVVTntmAKkE.

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The request id for the promo creation: req_KsgscxK9lX54oI

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Should I go to Checkout and see if this promo code works for this customer?

ornate sierra Nov 5, 2021, 6:03 PM

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yes please

gray kraken Nov 5, 2021, 6:04 PM

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It works in checkout.

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I have to step away for 10min.

ornate sierra Nov 5, 2021, 6:15 PM

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same we're unfortunately completely stuck and can't figure out what's causing this unfortunately

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We have an inkling that once a customer-facing code is redeemed, it can't be redeemed again but we're not sure. You will have to report this to our support team directly as a bug: https://support.stripe.com/contact

gray kraken Nov 5, 2021, 6:28 PM

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Ok. I am back. I will create a support ticket. I have seen this behavior before while doing my development for this feature and I can't figure out the pattern.

ornate sierra Nov 5, 2021, 6:37 PM

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@gray kraken here's how to repro (I just did)
1/ Create customer and get cus_A
2/ Create a Coupon
3/ Create a PromotionCode with code MYCODE with redemption limited to 1 and then to specific customer cus_A
4/ Create Checkout Session for cus_A
5/ Redeem MYCODE => gets inactive
6/ Create new PromotionCode with code MYCODE and redemption limited to 1 and then to specific customer cus_A
7/ Create Checkout Session for cus_A
8/ Try to redeem MYCODE => errors because it's already consumed for that customer

gray kraken Nov 5, 2021, 6:40 PM

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Question: In step 5 above, did you apply MYCODE as the promo code and complete the checkout or abandon the checkout?

ornate sierra Nov 5, 2021, 6:42 PM

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complete it

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yours is similar, you re-used your MYCODE after it became inactive for redemption

gray kraken Nov 5, 2021, 6:44 PM

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Ok. I cannot see where I did that, maybe it was done earlier in my testing.

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I wonder what the expected behavior should be? Should the API error when creating the new promo code with the same code in step 6? Or should it work since the previous code was inactivated?

ornate sierra Nov 5, 2021, 6:56 PM

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it's tricky because you can put many customers on a promotion code. But I agree it's confusing and we should investigate, so reporting to our support team will help

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I just explained how to repro since we figured it out

gray kraken Nov 5, 2021, 7:00 PM

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Ok. I am writing up the ticket now. I will include your steps above.

ornate sierra Nov 5, 2021, 7:04 PM

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Thank you!

#eric-promocodes-checkout