#guile-source-balance
elfin breach
Hi there 👋 while I start looking into this, could you help me understand what the desired end-state that you're working towards is?
exotic schooner
Our customers make invoice payments within our platform.
They can make payments via credit card, or ACH Credit Transfer.
When they choose to pay via ACH Credit Transfer, our backend creates a Source and delivers the Routing and Accounting number for the user.
These Routing and Accounting number numbers should be used by the user only once. But there was a user who made more than one transfer to the same Source, and now we can't create the Charge, because our backend doesn't attach the Source to a Customer.
Now we need to charge Source's balance, but Stripe doesn't allow it because its status is already consumed, and Source hasn't been linked to a Customer
stripe.error.InvalidRequestError: Request req_pBWl08aFQerrX2: The reusable source you provided is consumed because it was previously charged without being attached to a customer or was detached from a customer. To charge a reusable source multiple time you must attach it to a customer first.
Thank you for that clarification. As the source has been consumed you won't be able to charge it. These flows are a bit outside of our area of focus here, so my knowledge on them is limited. Based on what I've found so far, we likely sent an email to your user prompting them to provide information so we can begin the refund process (as that source can no longer be used). Our support team would be better suited to help you follow-up on this, confirm the exact steps in the process, and help determine where that process is at currently.
https://support.stripe.com/?contact=true
exotic schooner
@elfin breach thank you very much for your explanations.
I'll see how to proceed here so with the refund process, thank you.
elfin breach
Any time!