ChocobO-3ds2 | Stripe Developers | Page 1

dark birch Nov 5, 2021, 7:13 AM

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Do you have a Payment ID (pi_xxx) that we can look at?

tired mason Nov 5, 2021, 7:20 AM

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yes, sec

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setup intent id - seti_1Jjm8w2mjH4XVMmx2NbPeE3W
payment method - pm_1JjmA52mjH4XVMmxfwndlEjZ

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Another case:
"id": "seti_1JpTsS2mjH4XVMmx2tU3aedM", "object": "setup_intent",

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Sorry, closed the tab with 3rd case it seems.

dark birch Nov 5, 2021, 7:33 AM

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From Stripe's log I only see that the SetupIntent is attempted to confirmed, Stripe responded with instruction to use our client SDK to display the 3ds2

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How does your client code look like?

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Also, does this happen randomly, or with everyone has 3ds2?

tired mason Nov 5, 2021, 7:38 AM

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client side is front end stripe lib

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maybe a bit outdated

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about randomly or not - I cannot look it up. we tried several of our own cards - it worked

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on Stripe event logs - I am not sure how to search for that kind of info

dark birch Nov 5, 2021, 7:39 AM

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Any SetupIntent ID that you believe it worked, can prove

tired mason Nov 5, 2021, 7:40 AM

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is there a way to search for setupintent logs in the stripe dashboard??

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this one seems to have succeeded - "id": "seti_1JsMVn2mjH4XVMmxv1OeK22A",

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"type": "use_stripe_sdk", "use_stripe_sdk": { "type": "stripe_3ds2_fingerprint",

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yes, should be example of successful attempt.

dark birch Nov 5, 2021, 7:49 AM

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Okie I can confirm that it succeed

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And the response is similar, means your client code is definitely working

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This often means the SetupIntent that failed due to the issuer bank of that card 🤔

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Anw can you show me how your client is handling this?

tired mason Nov 5, 2021, 7:57 AM

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I only have some screenshots from the clients

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basically, I know that they are supposed to see a popup in which they can proceed and make 3DS authorization, but they don't - just immediately get the error

dark birch Nov 5, 2021, 8:10 AM

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How about your client code?

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Could you paste in your js code around the place handling it? I know it is working but just want to double check

tired mason Nov 5, 2021, 8:50 AM

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I think we are using some sort of lib. React-stripe-elements from node?

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https://github.com/stripe/react-stripe-elements
I guess this is an old lib

GitHub

GitHub - stripe-archive/react-stripe-elements: Moved to stripe/reac...

Moved to stripe/react-stripe-js. Contribute to stripe-archive/react-stripe-elements development by creating an account on GitHub.

dark birch Nov 5, 2021, 8:55 AM

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Hmm okie

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I would suggest to

Ask your customer contact their bank to see if they acknowledge anything
Plan to upgrade to the newer react-stripe-js library

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3DS2 is quite new and maybe the old library just didn't support it

tired mason Nov 5, 2021, 8:57 AM

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Kinda strange that it works on some cases and doesn't work for others

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we do plan to upgrade it now

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if the issues is with the customer's bank - what could it be?

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in one case the card was expired, so I guess they just prolonged it (last4 digits seem to be the same, but expiration dates are different) - so I guess it is literally the same card, which worked a year ago, but not now

dark birch Nov 5, 2021, 9:00 AM

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Does all the failed payment come from expired card?

tired mason Nov 5, 2021, 9:00 AM

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no

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some cards are just new

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at least last4 digists are different

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but, yes, most of the time we ask customers to change cards if they have expired

dark birch Nov 5, 2021, 9:09 AM

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It's hard to say exactly what was the problem with issuer bank. There could be a lot of issuer bank and each of them has different implement for their 3DS page. For example some might expect the request comes by redirection but it came from a modal, or some just bugged on headers etc... Honestly it's vary though all the issuer banks

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(Or, we are suspecting the old library has some incompatibility)

#ChocobO-3ds2