thunderbuddy-subscription payment | Stripe Developers | Page 1

worldly narwhal Nov 4, 2021, 3:45 PM

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Do you have the subscription/invoice id?

crisp isle Nov 4, 2021, 3:45 PM

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sub_1Jcyw4CSlBkOK22m2CqPUL9Z

worldly narwhal Nov 4, 2021, 3:59 PM

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OK and which payment was no expected?

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on sept 23 you set a trial until oct 23 correct?

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on oct 23 invoice in_1JnitjCSlBkOK22mdW5JN9om was created for that sub

crisp isle Nov 4, 2021, 4:04 PM

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the one on November 4th

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today

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Does that one not show up for you @worldly narwhal ?

worldly narwhal Nov 4, 2021, 4:13 PM

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Can you provide a specific invoice or payment intent id? That sub has no update on nov 4.

crisp isle Nov 4, 2021, 4:15 PM

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yes

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in_1JnitjCSlBkOK22mdW5JN9om

tidal bronze Nov 4, 2021, 4:21 PM

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looking

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so a few things happened here

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let me write it out

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at 09/23, you set your Subscription to end trial on 10/23
so 10/23 you got your Invoice for $1500
then 10/25 you made the request to change the trial end to 11/29
so this is expected right? you had an Invoice created 10/23 because trial ended there and you only extended trial end on 10/25

crisp isle Nov 4, 2021, 6:53 PM

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Yes, extending the trial to 11/29 is expected

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So how can I prevent the invoice from retrying

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sorry, I didn't see these earlier.

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@tidal bronze

past dust Nov 4, 2021, 6:55 PM

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Hey 👋 stepping in and catching up here

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From retrying how/when?

crisp isle Nov 4, 2021, 6:56 PM

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So it tried to collect payment today.

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And it looks like it's supposed to retry again, but we don't want Stripe to try to collect payment until 11/27

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or sorry, 11/29

past dust Nov 4, 2021, 7:00 PM

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You can void that invoice from 10/23 https://support.stripe.com/questions/void-an-invoice-from-the-dashboard

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Also voidable via the API https://stripe.com/docs/api/invoices/void

crisp isle Nov 4, 2021, 7:06 PM

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Ok great, thank you!

past dust Nov 4, 2021, 7:06 PM

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Of course, happy to help

#thunderbuddy-subscription payment