#johnm-refund

1 messages · Page 1 of 1 (latest)

quasi trellis
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hey again, do you mind being a bit more precise with "account" here? Are you talking about a stripe account or a bank account? Do you have an example balance transaction i can refer to?

grave nest
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I don't have a specific example. This is a hypothetical question. I refund a charge. the refund object has a balance transaction associated with it. That object has a available on date in it. Will that let me know when the funds refunded will be available in the customers checking account

quasi trellis
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No, it would tell you when the funds (negative amount, presumably) would be available in your stripe balance. Which for issuing a refund, is right away.

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We don't know when the refund will be credited to a customer, depends on the payment method and bank processes etc

grave nest
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so is there any method to determine when the funds would be available in the customers bank account or credit card balance ?

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for a refund that is

quasi trellis
grave nest
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Thanks.

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one more question... where can I find the ARN ? I don't see it in the Charge Object

quasi trellis
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Looks like it should be available in the dashboard once the conditions noted in the other doc are met: https://support.stripe.com/questions/how-to-trace-a-refund-using-arns-and-stans

How to trace a refund using ARNs and STANs : Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

grave nest
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so, there is no way using a API to retrieve this info ?

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for example, sending a email to the customer in the case of a refund to include the ARN on it ?

quasi trellis
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No, there is not date estimate available for the refund arrival in the API.

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As for ARNs, you should speak to the Stripe contact you're working with about this to see what can be done.

grave nest
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Ok. Fair enough.

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one other question... If I wanted to get the stripe balance of a connected account, can I pass the stripe account in the requestOptions on the Balance API ?

quasi trellis
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Yes indeed! Give it a try in test mode, it'll behave as it would in live

grave nest
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Perfect. Thanks .