CARO-React-Go | Stripe Developers | Page 1

chrome breach Nov 4, 2021, 4:48 AM

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Hello, how can we help?

ember moth Nov 4, 2021, 4:48 AM

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When i'm connecting stripe and doing checkout its throwing error like this...

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Request error from Stripe (status 400): {"status":400,"message":"In order to use Checkout, you must set an account or business name at https://dashboard.stripe.com/account.","request_id":"req_aG547mmlfoMxBo","type":"invalid_request_error"}
2021/11/03 23:27:52 error ====> {"status":400,"message":"In order to use Checkout, you must set an account or business name at https://dashboard.stripe.com/account.","request_id":"req_aG547mmlfoMxBo","type":"invalid_request_error"}

chrome breach Nov 4, 2021, 4:54 AM

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The error message said it, doesn't it? 🙂 Go to this link and set your Public business name: https://dashboard.stripe.com/settings/account

ember moth Nov 4, 2021, 5:05 AM

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The public business name is set already

fleet remnant Nov 4, 2021, 5:11 AM

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Hi there, please allow me to jump in, I was wondering if you have the request id (req_xxx) handy for me to look into this please?

ember moth Nov 4, 2021, 5:12 AM

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Sure

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req_aG547mmlfoMxBo

fleet remnant Nov 4, 2021, 5:13 AM

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Thank you very much, please allow me to look into this

ember moth Nov 4, 2021, 5:14 AM

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Sure @fleet remnant Please

fleet remnant Nov 4, 2021, 5:29 AM

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I have looked into your account, it seems our system hasn't picked up your account name or business registration, please refer to https://dashboard.stripe.com/settings/account to setup your account, either section within Account settings or Public business information should allow the error to go away.
Please let me know if you have any other questions 🙂

ember moth Nov 4, 2021, 5:45 AM

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What should i do ? The public business name is already exists on my stripe dashboard. There is not any problem with the code also. Please look into this matter and take necessary steps as early as possible. I'm sending you a screenshot of the public business name in my stripe dashboard. Please have a look...

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Public business name

Screenshot_2021-11-04_at_11.16.19_AM.png

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@fleet remnant Please have a look

fleet remnant Nov 4, 2021, 5:51 AM

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Interesting, please let me look into this further

ember moth Nov 4, 2021, 5:52 AM

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Sure

fleet remnant Nov 4, 2021, 5:54 AM

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When you scroll down to the bottom of the page, there is a save button, is this currently enabled?

ember moth Nov 4, 2021, 5:56 AM

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No. It's disabled.

fleet remnant Nov 4, 2021, 5:59 AM

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Interesting, I am not seeing the information on your screen shot in the Dashboard and our database.
I was wondering if you could provide me with your account id please (acct_xxx), just wanted to double check I am looking at the right account, it should be accessible via https://dashboard-admin.stripe.com/settings/account where the Account settings section is, thank you.

ember moth Nov 4, 2021, 6:02 AM

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Here is my account id

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acct_1GrwHlGgshU7wLq8

fleet remnant Nov 4, 2021, 6:04 AM

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Thank you

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I believe this might be the reason blocking your account verification,
"Your account's business owner information needs review
We couldn't verify the information provided about your business owner."

If you could go to https://dashboard-admin.stripe.com/settings/update and update the missing required information, this should fix the problem 🙂

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I found the cause of the error message, the request id you have provided initially is from the connected account, with the account id acct_1JrxT9LSqdUhNUBA, the account id you have provided above is the platform account's id.
After you have completed the information update within the platform account, if you could log into the Connected account and update the Account settings or Public business information via https://dashboard.stripe.com/settings/account, that should fix the problem.

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Hope you find this information useful, please feel free to ask if you have any other questions 🙂

#CARO-React-Go