Central RV Park Manager-postal-code | Stripe Developers | Page 1

full moat Nov 3, 2021, 3:38 PM

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How are you collecting card details here?

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Online through a reservation portal

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What portal? Is this Stripe Checkout or a custom page with Elements?

earnest moth Nov 3, 2021, 3:41 PM

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stripe through a custom page

full moat Nov 3, 2021, 4:03 PM

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What Element are you using? The Payment Element? Card Element?

earnest moth Nov 3, 2021, 4:33 PM

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I'm sorry, I don't know. they enter their card info by hand when it comes time for them to pay.

south herald Nov 3, 2021, 4:38 PM

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did you or a developer team build this integration

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the issue you describe is a niche edge case but known issue

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Stripe Elements formats the postal code field based on where it thinks the card is from. For a card issued in US but now has a billing address in CA, that postal code validation doesn't work so you can enter 00000 to bypass it which isn't a great workaround

earnest moth Nov 3, 2021, 4:46 PM

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Thank you! This was built as a link to a Stripe account by the developer of our reservation software. We will let our developer know and also instruct our customer to use the bypass until we can find a better solution.

south herald Nov 3, 2021, 4:47 PM

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yeah it should work fine for vast majority of users who have US cards with US billing addresses
just doesn't work for a subset of users who move out of the US with US cards and change their billing address

earnest moth Nov 3, 2021, 4:49 PM

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they used their old address to set up their account and it got changed after they went back to Canada. Thank you so much for the help!!

#Central RV Park Manager-postal-code