hayhay-payout-balance

[oblique coral]

@inland cobalt do you have a request id (req_123) for the failure?

[inland cobalt]

how can i get a request id pls

the response is just weird

[oblique coral]

You can find it in the Logs in your Dashboard for example https://dashboard.stripe.com/test/logs

[inland cobalt]

here is the response i got when i called

            $payout = Stripe\Payout::create($formdata);```

here is the request id:req_g5dxhG2mjXruaZ

[oblique coral]

perfect, looking

[inland cobalt]

thank you

[oblique coral]

@inland cobalt can you call https://stripe.com/docs/api/balance/balance_retrieve yourself with the API and share the result instead of what you see in the docs?

[inland cobalt]

ok cool

[oblique coral]

It does look like you have a balance so I'm confused. Does £1 work?

[inland cobalt]

here is what i see

i am trying to make even £1 but its not even working

maybe i am doing it wrongly from the code.

let me tell you what how i calculated the amount. What i did is to multiple £1 * 100 so that it can go through since stripe calculates in cent

did i do it correctly?

amount = amount * 100 ?

[oblique coral]

@inland cobalt you shared the screenshot of the docs again though

Please make the API request yourself outside of the docs

[inland cobalt]

ok i will do that now

i made a CURL request and this is what i got

[oblique coral]

Ack thanks, so it looks like because you have a negative pending balance it's blocking you from paying out that much. I've never seen this before unfortunately. Asking my team, but that's likely your problem. To resolve this you can add funds to your balance quickly by creating a Charge with the card 4000000000000077 from https://stripe.com/docs/testing#cards-responses

[inland cobalt]

hi @oblique coral i have added sevral funds to my test account but the pending balance isn't changing

[oblique coral]

that's because you didn't use the Test card number I just gave you specifically for this

[inland cobalt]

beside how do create the charge with this account 4000000000000077

i cant see that on the page

[oblique coral]

if you use a normal test card, funds are pending for 2 days, like in production

[inland cobalt]

thanks

[oblique coral]

it's not an account, it's a test card number. You can create a manual payment in the Dashboard for example with that test card number

[inland cobalt]

thank you

funded now

thanks

[oblique coral]

Awesome, glad you're unblocked

[inland cobalt]

thank you

now i have got a new doubt🥲

i intend to pay just £1 as payout, but in the logs, i can see that it's 100 that went through as seen in attached screenshot.. In the codebase, i multiply every single amount by 100 so that stripe can process it since there is a minimum amount should be £1. is this ok? i hope the bank account will not be credited with 100 rather, the intention is to send £1

[oblique coral]

the 100 is in cents

so it works

[inland cobalt]

good, thank you!!!!!

i think i am done for the day😋

so the response i am getting from stripe when a pay out is made is in with status pending however, what would happen if we switch to live?

will the payment gets credited to the bank account immediately? or the first transaction will take 7days and then subsequent ones would take a day?

please note that our live account has inflow of sevral transactions already

[oblique coral]

depends on your country https://stripe.com/docs/payouts is what you want to read

[inland cobalt]

read it already

i am in the UK

[oblique coral]

then it explains exactly how long each payout takes in details