Jorid-reporting-updates | Stripe Developers | Page 1

warm zealot Oct 29, 2021, 1:29 PM

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Hi there 👋 just to clarify is this in regards to our Sigma product, or the reporting functionality included in other products?

weary delta Oct 29, 2021, 1:38 PM

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We have told our users to look at this example file (see the attached file), but now it doesn't work anymore. Have you changed any fields or something in the payment reconciliation?

I think this report is a part of the "normal" Stripe offering?

📎 Eksempelfil_Stripe_1.csv

warm zealot Oct 29, 2021, 1:42 PM

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Thank you for that information, I'm not as familiar with this side of the process and will need some time to investigate.

weary delta Oct 29, 2021, 1:45 PM

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Ok, thank you for looking into this 🙂 I don't know if you have any page or something where you publish updates/changes that you're planning to do/have done? I guess there are several accounting systems that want to follow this, we are probably not the only one supporting an import of your payment reconcileation

warm zealot Oct 29, 2021, 1:56 PM

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Thank you for your patience! The first thing I'd like to recommend is subscribing to our developer updates by using the sign up field found at the very bottom or our help articles, such as this one:
https://stripe.com/docs/reports/payout-reconciliation

candid fractal Oct 29, 2021, 2:42 PM

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Hello, it would be best to write to support about this issue https://support.stripe.com/?contact=true

Stripe: Help & Support

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They are better suited to look in to this. Give them a clear description of what apparently changed. The two CSV reports and your description highlighting what is different between them would be very helpful.

#Jorid-reporting-updates