Mik0-shopware | Stripe Developers | Page 1

warm leaf Oct 29, 2021, 9:36 AM

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@daring oasis I imagine you'd want to contact https://www.shopware.com/en/ directly

daring oasis Oct 29, 2021, 10:48 AM

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i did that, but they do not seem to have any understanding of the fact that they are the plugin developers, so thats that ^^

warm leaf Oct 29, 2021, 10:57 AM

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I'm not sure I can really suggest anything else unfortunately! If it's a plugin that calls our API on your behalf, they are the developers that wrote it so if there's an issue with it that's not specifically related to something about Stripe, they should be able to provide support.

daring oasis Oct 29, 2021, 11:27 AM

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you see, this is a plugin from the shopware plugin store. shopware is not the developer of the plugin, they clearly list stripe as the developer:

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if shopware was the developer or some other agency, their name would appear on the second row

warm leaf Oct 29, 2021, 11:39 AM

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interesting! I've never heard of Shopware before today, but I can't find a clear answer either. Asking a colleague.

daring oasis Oct 29, 2021, 12:03 PM

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it is one of the biggest e-commerce platforms in europe

warm leaf Oct 29, 2021, 12:29 PM

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@daring oasis ok, my colleague knew a bit more about this, it's a plugin developed by Pickware
This is the contact info that we have:
support@pickware.de (DE)
support@pickware.com (EN)
https://support.pickware.com/hc/en-gb/articles/360008704877-Stripe

daring oasis Oct 29, 2021, 12:31 PM

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this we also already found, but it looks to be the plugin for shopware version 5 only, we are using version 6

warm leaf Oct 29, 2021, 12:38 PM

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the information I have is that Pickware should support both our plugins for v5 and v6

daring oasis Oct 29, 2021, 1:54 PM

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i just called the up. you were right. they are the developer, even there is nothing regarding that on their webpage.

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thank you very much for helping out. we now can proceed with pickware

#Mik0-shopware