lizzie-bank-verification | Stripe Developers | Page 1

raw echo Oct 28, 2021, 7:05 PM

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hello, what is the context here? are you building an integration

onyx wagon Oct 28, 2021, 7:05 PM

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We use virtuous and stripe.

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Our donors are signing up to give monthly recurring donations.

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The payments are not coming through because we have not verified their bank account.

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I found this article - https://support.stripe.com/questions/documentation-needed-to-verify-a-bank-account

Documentation needed to verify a bank account : Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

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After we obtain the verification documents where do we upload them to? or is it just a checkbox?

raw echo Oct 28, 2021, 7:14 PM

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the integration you are using, did you build it? or is it a form of plugin that you are using?

onyx wagon Oct 28, 2021, 7:17 PM

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It is a giving form already set up by virtuous.

raw echo Oct 28, 2021, 7:35 PM

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ah ok and when you say

The payments are not coming through because we have not verified their bank account.
what error message do you see on the Dashboard?

full disclosure, the right answer here might involve working with virtuous as they have built the integration and it isn't in your control but just asking

onyx wagon Oct 28, 2021, 7:44 PM

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We see processing.

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The payment never comes through.

raw echo Oct 28, 2021, 7:51 PM

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you would have to talk to Virtuous then

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beucase their form is creating the payments, or supposed to

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Stripe just does what a plugin asks it to, so Stripe's API will create a payment if asked to, I assume something is off on Virtuous's side or their form that isn't causing the payment to come through

#lizzie-bank-verification