AlvaOnex | Stripe Developers | Page 1

narrow surge Oct 28, 2021, 7:40 AM

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hello @woven swan! can you share the customer id which you've mentioned paid twice?

woven swan Oct 28, 2021, 7:42 AM

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ID of my customer ?

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src_1JoZ1aAMGsf5pQpZdxiXpRTf

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Sorry i put the wrong code i saw

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cus_KTW3YKmmCGnajQ

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this is the right one

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we have 2 issues.

One; My costumers pay with iDeal the first one, after 5 days stripe pay back and then cashed again on there bank accounts.

Two: My costumers pay with iDeal and after 5 days stripe cashed second time

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Both situasions are with different clients

narrow surge Oct 28, 2021, 7:57 AM

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@woven swan i only see one invoice on this customer. Maybe you can explain a bit more on what you mean by after 5 days Stripe pay back and then cash again on their bank accounts ?

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where are you seeing Stripe pay back and then cash again?

woven swan Oct 28, 2021, 7:57 AM

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My costumer showed me his bank account.

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There is one invoice but 2 payments on there bank

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The first one while they sign-up on my website, they pay with iDeal. And 5 days later stripe chashed again

narrow surge Oct 28, 2021, 8:01 AM

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hmmm, sorry to redirect you but you'd need to write in to Stripe Support ( https://support.stripe.com/contact) regarding this, they'd have the tools to investigate and help you with this.

woven swan Oct 28, 2021, 8:02 AM

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So it might be not wrong in my code ?

narrow surge Oct 28, 2021, 8:03 AM

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from a quick scan and as per what you said, only one invoice was sent and paid, so it doesn't look like there's anything wrong with your code. I'd imagine that your costumer would have only paid once too and would have questioned you if they were paying an invoice twice

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but the relevant team will be able to investigate in more detail once you write in

#AlvaOnex