#syunta - Account
hollow niche
Hello! I wish I could help, but this chat is focused on developers and technical questions. Our support team will be able to assist you better than I can: https://support.stripe.com/contact/email
I already contacted Stripe the way you say, and they didn’t answer me either. They took the money and I need a solution. What’s the most effective way to get in touch with someone now? I need a solution now.
The most effective way is to contact support as advised above. This isn't something we can help you with here.
floral jacinth
Sure, but I didn't get any feedback about this. My question is if the payout is going to be transfer to my bank after the cancelation, the money will be refunded to the customers or stripe blocks the money of the customer and my company. thanks
hollow niche
I don't know, I can't see your account, so I can't say what's going on with the transfer.
floral jacinth
So? What solution do you give me? What about my money?
hollow niche
I can't give you a solution here, only Stripe Support can. You need to wait for them to respond.
floral jacinth
I’m telling you they don’t give me a solution. So?
I need talk with someone that resolve this now please
hollow niche
You need to talk to Stripe Support. You can contact them here: https://support.stripe.com/contact
floral jacinth
Am I talking to a person or a robot? I want to talk to someone who can fix this.
hollow niche
I am a person.
I understand you want to talk to a person, and you are, but I am not a person who can help you with this.
You need to talk to a Stripe Support person.
That is not me.
That is not here.
That is at https://support.stripe.com/contact
I wish I could help, but I can't. I have no way to verify your identity here, confirm you own a particular account, etc.
The people you contacted at Stripe Support should be getting back to you soon.
They will be able to pull up your account, verify your identity, and help you with this.
floral jacinth
ok, thanks, but my question is what is the procedure of stripe when they cancel the account. If the money of the account is transfered, the money refounds to the customers or the money is to stripe. My question is general and I will apply to my problem.
valid stump
As @hollow niche said, you should really ask support this since there isn't a general solution/process we have for this. It really depends on your unique situation and support will be able to help
floral jacinth
Stripe support doesn’t answer me or give me a solution is what I’m telling you. So if they don’t give me my money back and you don’t solve it here, then what’s the solution?
valid stump
How long have you been waiting for an answer from support?
valid stump
I would just email support and be patient - I'm sorry it's taking longer than you want it to, but really just waiting is your best/only option
floral jacinth
I appreciate you answering me at the time, but it’s a bad service where you don’t give me a solution anywhere and you keep my money. Of course it’s not going to end like this, I want a solution
valid stump
Again, I'm sorry that you're having trouble getting an answer, but asking here isn't going to help you make any progress. We have no power/ability to help with the issue your facing here