gczh-ach | Stripe Developers | Page 1

agile copper Oct 27, 2021, 10:26 AM

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pulsar turtle Oct 27, 2021, 10:26 AM

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Hey there!

agile copper Oct 27, 2021, 10:26 AM

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@pulsar turtle do you have a request ID req_xxx where this happened?

pulsar turtle Oct 27, 2021, 10:27 AM

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Yep! gimme a sec

agile copper Oct 27, 2021, 10:27 AM

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could be something broken alright, since I saw a similar problem last week

pulsar turtle Oct 27, 2021, 10:28 AM

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Ahh, that's a bit of relief haha! We're wondering if we broke something on our end, but as far as we know, we haven't pushed anything that affects the payments code on our side.

Give me a minute while i pull up the req_xxx. Thanks @agile copper, appreciate you for chiming in!

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Hey @agile copper Here you go:

req_VRWgeA8FhTyinE

agile copper Oct 27, 2021, 10:31 AM

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thanks

pulsar turtle Oct 27, 2021, 10:32 AM

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^^ you're welcome, i should thank you instead!

agile copper Oct 27, 2021, 10:38 AM

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let me escalate this internally and page some people (similar problem to last week so we should be able to fix this quickly)

pulsar turtle Oct 27, 2021, 10:39 AM

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Gotcha! Thanks @agile copper Would it be possible to confirm if this is indeed an issue on Stripe's end? So we can tag this accordingly on our internal issue tracker

agile copper Oct 27, 2021, 10:46 AM

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we're looking into this now but your Stripe contacts will reach out with any comms like that in US hours! But we're actively seeing what we can do now to stop these errors , I'll let you know when there's an update

pulsar turtle Oct 27, 2021, 11:08 AM

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👍 Thanks @agile copper !

agile copper Oct 27, 2021, 11:15 AM

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@pulsar turtle ok, we made a change which should prevent those requests to create Subscriptions from returning an error. I'm keeping an eye on your request logs for the next time one is attempted but it should be remediated(you can also test using test mode API keys to confirm)

pulsar turtle Oct 27, 2021, 11:26 AM

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@agile copper we will try it now!

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I think it's working now, POST /v1/subscriptions are now going through with 200 OK

By any chance, do you have any idea what happened? 🙏

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Is there also anything we could be doing to mitigate this issue if it happens again?

agile copper Oct 27, 2021, 11:34 AM

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great! Yep, should be working now! I'm not sure there's anything you could do directly to avoid this, but I've asked my colleagues to get in touch with more details in US hours later today but you should be all set for now

pulsar turtle Oct 27, 2021, 11:35 AM

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This is really awesome, thanks @agile copper ! Our support team was swarmed with inquiries on why the charges were failing haha. Now we know this is resolved, it's a huge relief. Looking forward to know via email what happened^^

Thanks once again hehe

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Oh yes, BTW, we are also wondering if this issue is related to changing our default bank account? Although it doesn't seem related at all.

#gczh-ach