#mattjohnson - Connect

1 messages · Page 1 of 1 (latest)

rain solar
stiff oar
#

This is the error message I see when attempting on the main stripe account:

Your platform needs approval for accounts to have requested the `transfers` capability without the `card_payments` capability. If you would like to request transfers without card_payments, please contact us via https://support.stripe.com/contact.

Here is the request using the main stripe account (in test mode):
req_VtACuewZY0zy2E

Here is the request using the new stripe account (in test mode):
req_dAgqCWywvn9RlV

This is the code I'm running:

$account = StripeAccount::create([
    'email' => 'test@example.com',
    'country' => 'GB',
    'type' => 'express',
    'capabilities' => [
        'transfers' => [
            'requested' => true,
        ],
    ],
    'tos_acceptance' => [
        'service_agreement' => 'recipient',
    ],
]);
rain solar
#

Hello! For account-specific issues like this one you need to contact support. There's likely a specific configuration on your account that's preventing this from working, but that's not something we can change from here. https://support.stripe.com/contact

stiff oar
#

I did originally opened a support ticket on Sept 30th, but still no one has been able to figure out why this isnt working, so I figured I would ask here if anyone has ideas on things to try.

rain solar
#

What did support say exactly?

stiff oar
#

We've been going back and forth for a while, but they told me they were going to transfer my support request to a specialist. Eventuallly the specialist said:

"Regarding your concern, it is not possible because you onboarded Standard connected accounts however if you're willing to onboard your connected accounts again to Express connected account type instead of Standard this will definitely resolve the concern."

This was in response to me telling them I was trying to make the accounts as "Custom" types and "recipient" service agreements.

After that I tried creating the accounts as Express types, and it still did not work. I responded with information about that and several questions. I got a response last Thursday stating they will get back to me when they have anything. This is an issue affecting our live site, so I continued to look for an answer.

This is when I tried creating a new account, and learned that the requests I had been trying all along worked on the new account. I did email support with my newer findings, but I'm still waiting to hear back.

exotic kite
#

@stiff oar unfortunately we can't really help here. This is a configuration issue with your platform, this is not something we can fix in this channel. You do have to chat with our support team

stiff oar
#

If it helps any, this is the same problem I was facing when asking here:
#dev-help message

Just figured I'd ask here again, as this has been affecting our live store now for almost a month with no solution. But I understand this is just an issue that needs to be resolved with support. Thanks for your time!

exotic kite
#

yep I remember chatting with you about it. Unfortunately we can't really do anything on our end. If you share your account id I can at least try to raise this internally (just DM me)

stiff oar
#

Thanks so much, I'll send the account ID