jrosales1775-ACH-issue | Stripe Developers | Page 1

mossy compass Oct 26, 2021, 2:24 PM

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Hello, what issue are you running in to?

blazing knot Oct 26, 2021, 2:24 PM

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We keep getting the following issues

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Bank Verification Error Message

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We've tried talking to Stripe Support about it

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On the Stripe Dashboard, it shows up as bank verification failed

mossy compass Oct 26, 2021, 2:29 PM

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What did support say? It does look like this would be more a question for them.

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Is that error message directly from Stripe?

blazing knot Oct 26, 2021, 2:30 PM

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Error message is from Stripe

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Support had me send in some bank statements to verify over the weekend.

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I was told yesterday that one of the banks (Middlesex) is verified

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but of course the issue still persists as you can see

mossy compass Oct 26, 2021, 2:32 PM

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Do you know what the issue is for the first three verifies?

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Are you largely able to do this process properly but only certain accounts are problematic?

blazing knot Oct 26, 2021, 2:34 PM

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We are still working on getting to the root cause.

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We've talked to Stripe support many times about that issue

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All accounts are having this issue

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I keep repeating myself to a new support person everyday

mossy compass Oct 26, 2021, 2:37 PM

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Sorry to hear. Are you seeing error messages in your integration before that?

blazing knot Oct 26, 2021, 2:38 PM

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Yes

mossy compass Oct 26, 2021, 2:38 PM

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This server is a developer community, I can only really tackle this from an integration standpoint. Do you think that part of your integration may be written incorrectly here?

blazing knot Oct 26, 2021, 2:38 PM

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It could be

mossy compass Oct 26, 2021, 2:39 PM

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At what step do you get these errors?

blazing knot Oct 26, 2021, 2:40 PM

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After submitting the bank account information

mossy compass Oct 26, 2021, 2:41 PM

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What Stripe call is this on? Can you send me the request ID? (req_123)

blazing knot Oct 26, 2021, 2:42 PM

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Where would I find the request id? In the subject line?

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I don't see on

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one**

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Hi Pompey, just checking you are still with me. Thank you.

mossy compass Oct 26, 2021, 2:50 PM

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https://stripe.com/docs/api/request_ids

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Or you may see this in your dashboard https://dashboard.stripe.com/test/logs

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Today is very busy, responses may take some time

blazing knot Oct 26, 2021, 2:52 PM

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I understand and appreciate your support

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I used that dashboard link you sent and found this

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req_Jv4yi4ZN0cwRPu

desert pagoda Oct 26, 2021, 3:36 PM

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@blazing knot sorry for the delay, let me have a look

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@blazing knot that request id seems totally unrelated. It lists payment sources for a customer that has none in your Stripe account

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But the error message you have indicates that the customer failed micro-deposits verification 3 times. When that happens, we block the bank account. Otherwise someone could try any value until they succeed to it's totally expected. You want to work with our support team to debug this: https://support.stripe.com/contact but we won't be able to help here since it's not about your code

blazing knot Oct 26, 2021, 3:43 PM

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Just to clarify, you are saying it's a customer issue and not a technical issue correct?

desert pagoda Oct 26, 2021, 3:43 PM

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The customer is asked "what are the values of micro-deposits" and they entered incorrect values, or your code sent incorrect values. It's easy to confirm by checking the logs on the Customer page to see what you sent

blazing knot Oct 26, 2021, 3:44 PM

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Roger that

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So no values have been entered yet, I was doing the testing with our app to test the ACH integration

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So it sounds like it's my stripe account

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But I have already sent in the bank statements the team required

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Is your team available tomorrow for a zoom call around this time? I'd like to talk to you guys about it and see if we can solve it then and there please.

desert pagoda Oct 26, 2021, 3:48 PM

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We don't do Zoom calls here, we help developers with their code which is easier via text. But it doesn't look like you have a technical question related to our API or code

blazing knot Oct 26, 2021, 3:50 PM

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Okay, can you take a look at our code then? What would you need from us to verify and confirm?

desert pagoda Oct 26, 2021, 3:54 PM

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This is unrelated to your code. You entered invalid values for micro-deposits and the bank account is blocked. Did you confirm that the value you manually entered matched what you saw on your bank statement?

desert pagoda Oct 26, 2021, 4:09 PM

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@blazing knot does that make sense?

blazing knot Oct 26, 2021, 4:11 PM

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I did not enter any values on Stripe yet. I have not confirmed those values yet.

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Just to clarify, are you saying this is not a code issue then? It's a customer issue?

desert pagoda Oct 26, 2021, 4:12 PM

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I don't understand. The error you shown clearly says you tried to verify the bank account 3 times and it is now blocked

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can you share the bank account id? the ba_123456 for me to show you quickly as it's been a lot of back and forth already

blazing knot Oct 26, 2021, 4:14 PM

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Yes and I tried clearing that up with Stripe and then we tried testing out project again on ios with a new test build

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After sending in the bank statements to Stripe

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Where would I find the bank account id?

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I appreciate your support

desert pagoda Oct 26, 2021, 4:15 PM

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You're supposed to know the bank account id, your code would use it everywhere.

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But okay you already tried to verify and you already blocked the account. So really it's a question with our support team at that point. You'll need to continue talking to them directly on https://support.stripe.com/contact and they can help you further

blazing knot Oct 26, 2021, 4:16 PM

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Thanks for pointing that out. Was not aware of that.

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Will definitely talk to Stripe support about it and it sounds like what you are saying that it is not a technical issue then, correct?

desert pagoda Oct 26, 2021, 4:22 PM

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Correct, based on the info you provided it seems like you didn't verify the bank account properly and are now stuck. You will need to talk to our support team directly!

#jrosales1775-ACH-issue