shauns-3DS | Stripe Developers | Page 1

robust yacht Oct 26, 2021, 11:08 AM

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Hello, can you tell how far in the process this is getting?

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Can you open the dev console and see any errors that might be happening?

mental harbor Oct 26, 2021, 11:18 AM

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console-wise we've got just this. i cleared console before hitting google pay button

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network all the responses are 2**/3** after hitting the button

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last event to stripe's analytics is elements.3ds2.challenge.loaded

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maybe this is the most helpful log - the stripe analytic events

robust yacht Oct 26, 2021, 11:41 AM

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And this is consistent for anyone using Chrome on your site?

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And you say this feels new, are we unsure if this was working before?

mental harbor Oct 26, 2021, 11:45 AM

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yes consistent

And feels new is because we've had plenty of Google Pay based payments, with no changes to how we configure our SetupIntents for off-session payment + 3D secure. So I'd feel pretty confident this is a new issue, just not certain how new

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and on mobile not a problem which is majority of our user base.

robust yacht Oct 26, 2021, 11:59 AM

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Would I be able to see it? If so can you DM me a link to this page?

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Do you have the ID of any PaymentIntents that this happened for?

mental harbor Oct 26, 2021, 12:31 PM

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It's a SetupIntent because it's pre-payment: seti_1JoldlD2Z8Q0ZzuSKFCg0Hd3

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DM-ed live link

robust yacht Oct 26, 2021, 12:55 PM

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Thank you, looking in to it

robust yacht Oct 26, 2021, 1:24 PM

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Apologies, just getting to this. So the error only occurs on your live site, not the test site?

mental harbor Oct 26, 2021, 1:53 PM

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correct, but i think that's because on the test site its not taking actual money or needing to do a true 3d secure approval

robust yacht Oct 26, 2021, 3:05 PM

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Hey apologies on the delay on this. The delay/timeout here is on the bank side, I would reach out to them

mental harbor Oct 26, 2021, 3:10 PM

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is it though? happens regardless of bank

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the 3d secure pop-up is there, its just in chrome the Google pay windows are still visible. we're using the automatic mode with confirming set-up

robust yacht Oct 26, 2021, 3:15 PM

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Interesting, do you have an example of a SetupIntent from another bank?

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This is actually looking like something to take to our support. Please write in with this detail and the SetupIntent IDs for multiple banks that you saw this with

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https://support.stripe.com/?contact=true

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

mental harbor Oct 26, 2021, 3:28 PM

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Thanks, will pass that on. Is there some reference to this chat I should provide?

robust yacht Oct 26, 2021, 3:31 PM

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You can provide this link if you like. The screenshots, SetupIntent IDs, and any other logs/errors you have should be sufficient

#shauns-3DS