#Mick - ACH payout

1 messages · Page 1 of 1 (latest)

lyric frost
#

it's an estimate, and not a guaranteed date

strange ledge
#

the banks doesn't update Stripe on the success payout?

lyric frost
#

no the banks don't update Stripe on the successful payout

strange ledge
#

so the date is when the money is supposed to be in the bank account?

lyric frost
#

yep, it's when we estimate it to land in your bank account

strange ledge
#

meaning that if we notify the user on this date, and they check their bank account, they are supposed to find money in their bank account?

#

and payout.failed (if it's going to happen) will happen 5 days after estimated payout.paid date right?

#

meaning that from the moment Stripe starts paying out: T
estimated payout paid: T+2
time we can expect to receive payout fail: T+2+5
is my understanding correct?

#

on T+2 is when we get payout.paid right?

lyric frost
#

out of curiosity, where did you get the T+5 for payout.failed?

strange ledge
lyric frost
#

yeah, i would say it's estimated T+2+5 for payout.failed

strange ledge
#

and on T+2 is when we get payout.paid right?

lyric frost
#

yep

strange ledge
#

does Stripe have a plan to get a more reliable payout.paid from the bank?

#

it's very hard to make the user experience good for our users

#

or are there any best practices we can follow?

lyric frost
#

right now we don't have any plans but i'll pass on the feedback

#

it depends on what are your concerns with regards to best practices that i can advise on

strange ledge
#

we want to give visibility to our user as much as possible from receiving money to being notified when the money actually arrives in the bank account

#

hence we are going to update them at the important moment: when their payment is successfully made, when the payout starts, when the money arrives in the bank account.

#

we use transfer succeeded, payout created, payout paid to inform them of these situations

lyric frost
#

i think all of these are fine as it is