davidsacks-discoverreaders-emptyip | Stripe Developers | Page 1

thorn moss Oct 25, 2021, 10:44 PM

#

@rigid yacht hello! We've heard similar reports but we haven't been able to pinpoint the why just yet

rigid yacht Oct 25, 2021, 10:45 PM

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Here is a recent example
{
"id": "tmr_EWQCRgxi7X2BJ7",
"object": "terminal.reader",
"base_url": "hslmwis5t6vtkcchrmzl.device.stripe-terminal-local-reader.net",
"device_sw_version": "1.7.0.40",
"device_type": "bbpos_wisepos_e",
"ip_address": "",
"label": "June Buckles",
"livemode": true,
"location": "tml_EWQCRgXE1r8Qvm",
"metadata": {
"store_id": "6521"
},
"serial_number": "WSC513124038076",
"status": "online"
}

#

Currently we are adding retry logic to try and get around the issue, we'll see if that helps.

thorn moss Oct 25, 2021, 10:46 PM

#

yeah retrying is the best option right now but I'd recommend flagging to our support team too on https://support.stripe.com/contact/ so that we can track down what's causing this

#davidsacks-discoverreaders-emptyip