capitaljigga-payment-description | Stripe Developers | Page 1

keen schooner Oct 25, 2021, 4:13 PM

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hello! what is shown on the bank account is the statement descriptor

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are you referring to statement descriptor or description field, they're different

spring niche Oct 25, 2021, 4:59 PM

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There's a lot of information on the bank account description. I'll post a redacted screenshot.

It's my understanding that the description field is for Stripe only. The challenge is that I'm not sure what information is passing from Stripe to Chase.

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Screen_Shot_2021-10-25_at_9.59.20_AM.png

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The IND Name (which I redacted most of) is displaying the company name, which I believe may pull from the Statement Description field

keen schooner Oct 25, 2021, 5:07 PM

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I recommend writing in to Support with a Charge ID for ^that charge and sharing them that screenshot, they'll be able to help you figure out what you can/cannot pass on statement_descriptor field to get what you want to display

spring niche Oct 25, 2021, 5:08 PM

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Thanks! Can you confirm that it's the statement_descriptor field? If so, I can review the API documentation to see what works

keen schooner Oct 25, 2021, 5:12 PM

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what payment method was this? cards?

spring niche Oct 25, 2021, 5:16 PM

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yes, cards

keen schooner Oct 25, 2021, 5:16 PM

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got it, then you want this which covers statement descriptors and the API params in detail (slightlly complex topic) https://stripe.com/docs/statement-descriptors

Statement descriptors

Learn how statement descriptors work.

spring niche Oct 25, 2021, 5:24 PM

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Thanks for sending this. I set a dynamic statement descriptor when I payment is processed but it doesn't look like that's passing to the bank account. Our dynamic descriptor is AAR*{clientname}

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We're using the statement_descriptor_suffix value

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The way I understood the statement_descriptor is that it's primarily for the end customer. In this case, it would be for our internal accounting team, transferring the stripe payment to our bank account.

nova marten Oct 25, 2021, 5:29 PM

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Ah, so are you asking specifically about the statement descriptor for payouts?

spring niche Oct 25, 2021, 5:30 PM

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yes, for payouts. Sorry, I didn't realize that it's something different

nova marten Oct 25, 2021, 5:56 PM

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Are you on manual or automatic payouts?

spring niche Oct 25, 2021, 5:56 PM

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Automatic, I think.

nova marten Oct 25, 2021, 5:58 PM

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So there isn't really a great way to control/set the payout descriptor if you're using automatic payouts. If you were using manual payouts you would set that during creation (https://stripe.com/docs/api/payouts/create#create_payout-statement_descriptor) but I wouldn't really recommend it since it's better to just stay on automatic payouts

Stripe API reference – Create a payout

Complete reference documentation for the Stripe API. Includes code snippets and examples for our Python, Java, PHP, Node.js, Go, Ruby, and .NET libraries.

spring niche Oct 25, 2021, 6:25 PM

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so there's no way to update the payout descriptor for automatic payments?

nova marten Oct 25, 2021, 6:26 PM

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No, unfortunately not 😦

spring niche Oct 25, 2021, 6:33 PM

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Thanks! At least I understand the issue now.

nova marten Oct 25, 2021, 6:34 PM

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Ah! just want to check one more thing as well - are you using Connect, or is this just for a singly standalone account?

spring niche Oct 25, 2021, 6:35 PM

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That I don't know. What's Connect?

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I just looked it up. No, we aren't using connect

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We have three stripe accounts, one for each office location

nova marten Oct 25, 2021, 6:36 PM

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Gotcha - I just wanted to double check since there's a way to set the payout descriptor on behalf of an account that is connected to you, but there isn't a way to set it for a standalone account

spring niche Oct 25, 2021, 6:37 PM

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Thanks! One last question... we haven't been creating a customer when processing a payment. Going forward, would it help to create a customer?

nova marten Oct 25, 2021, 6:39 PM

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What specifically are you looking to improve/help by creating a customer? It's a pretty broad question, so curious if you're trying to ask something specific

spring niche Oct 25, 2021, 7:08 PM

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Stripe is working so well for payments, however, the payout information is a problem as our accounting department cannot link payments to clients. My thought is, by creating a customer and linking it to a payment, it may help connect those broken dots

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Does the payout description change when a customer is linked to a charge?

stable basin Oct 25, 2021, 7:13 PM

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So the end goal here is to tell which payments by which customer go in to some payout?

spring niche Oct 25, 2021, 7:37 PM

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that's correct!

stable basin Oct 25, 2021, 7:46 PM

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Thank you for confirming. Still looking in to this, will get back to you

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Does this help you? https://stripe.com/docs/expand/use-cases#charges-in-payout

Expanding responses use cases

Learn how to leverage expand to perform common tasks

spring niche Oct 25, 2021, 8:49 PM

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I really appreciate all the help you provided today!

#capitaljigga-payment-description