meisei81-Onboarding | Stripe Developers | Page 1

slow shore Oct 20, 2021, 6:30 AM

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Hmm, what is their account type? standard/express/custom? I think as a Platform you should be able to change the account status

plucky ermine Oct 20, 2021, 7:07 AM

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express

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you mean that I can use account api to change the status?

slow shore Oct 20, 2021, 7:17 AM

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yes

plucky ermine Oct 20, 2021, 7:17 AM

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the merchant can cancel onboard in the stripe dashboard?

slow shore Oct 20, 2021, 7:17 AM

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In Dashboard you can also "reject" the account, not sure if that's what you want

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You mean on their dashboard?

plucky ermine Oct 20, 2021, 7:18 AM

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yes

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We're now designing the merchant onboard page. We are thinking about what to do when the merchant cancel onboard.

slow shore Oct 20, 2021, 7:21 AM

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After they finished the Onboarding process, you as a Platform can manage the account using Account API. I don't see there is an option for themself to somehow "cancel" or "resign"

plucky ermine Oct 20, 2021, 7:22 AM

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Someday if they would not like to use our platform anymore, maybe they want to cancel.

slow shore Oct 20, 2021, 7:27 AM

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I see. While I think the answer is no, they don't have the option to do it themself, but could you ask Support for sure?

rustic sonnetBOT Oct 20, 2021, 7:27 AM

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:question: Have a non-technical question, account issue, or need one-on-one support?
We wish we could help, but this community is focused on developers and technical discussions. Our support team will be able to assist you better than we can: https://support.stripe.com/contact

#meisei81-Onboarding