#Arkalezard-3DS
worldly sparrow
Hello,
We are doing 3DS on every transaction @ libon
For some reasons, few users are encountering an error as
Class: API Exception
Message: Error encountered during 3DS2 authentication request. Code: 201, Detail: eci, Description: Required element missing, Component: D
When there is this issue, there is an error BUT payment could be accepted (without liability shifted)
Due to the error, we are displaying a message to inform user
We need to improve this behavior to help user to check if the transaction was successful or not.
I already asked for help weeks ago and I waiting news about it
I asked help to reproduce the bug with your help to see if it's possible to adapt the behavior. Your colleague told me you'll improved this UX but I don't know in which release
nothing to track
echo fable
hmm you should contact our support team, Discord is not for reporting/tracking bugs like that
let me read that thread..
worldly sparrow
users has still issues and it's generatic noise on support side
So when there is an unepected behavior, this not the good place, ok. So this channed is helping in which cases?
echo fable
to be clear, @split crane said they reported the issue and we hope to fix it in the next release of stripe-android it seems
worldly sparrow
Do you know where I can track it, plz?
echo fable
let try to find the report they made so I have some context to work with
not yet, give me time
unfortunately it looks like that got missed
I'd suggest writing to https://support.stripe.com/email with a detailed email of the specific issue (that error message, the PaymentIntent IDs you see it happen on(ideally ones as recent as you can get) and the exact version of stripe-android your app is using, and we can investigate and keep you up-to-date on what happens. Feel free you mention you were talking to me on Discord about this and I asked you to write in. Really sorry for the confusion!
worldly sparrow
OK. Could you clarify the purpose of this channel? In which case, it's OK to go on this Discord?