nexus-migration | Stripe Developers | Page 1

keen nexus Oct 18, 2021, 11:02 AM

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@honest torrent this channel is mainly about using the API so we wouldn't have any direct experience of any migration between third parties like that.

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note we can copy customers(but not existing subscriptions) between Stripe accounts, if this migration involves a new account(https://support.stripe.com/questions/copy-existing-account-data-to-a-new-stripe-account) (I really don't know what 'migrating from shopify to wordpress' would mean exactly)

honest torrent Oct 18, 2021, 11:08 AM

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hi @keen nexus and thanks a lot for your reply.

The thing is we have already something like 10k customers on our current website - we are not going to switch the account - but we will switch the Website (basically new website).

Now my question is - how can we continue invoicing our customers that we have registered on shopify using the new website for their existing subscriptions.

I understand that this discord channel may not be used for this purposes but my question is more about - on what email we can write a letter to get a response and work on it together with stripe?

I'm not expecting a prompt solution here

keen nexus Oct 18, 2021, 11:24 AM

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I'm not sure anyone at Stripe would have an answer for you here. But for example this heavily depends how you use Shopify. You might have a direct account that you own and you can log into dashboard.stripe.com with or you might have a managed/whitelabel account with Shopify , I think they use both of those in their integration with us

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as for how you can continue to charge those customers, again it heavily depends on how exactly those recurring payments work right now, maybe Shopify is managing all the recurring logic, which means that leaving them means you have to re-create all the logic and manually set billing dates to avoid double-charging(the kind of things we mention at https://stripe.com/docs/security/data-migrations/imports#complete-migration) Or maybe it's easier and Shopify creates actual Subscription objects in our API on your account and those continue to bill

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ultimately I'd start by contacting Shopify's support team about how to export/take your data and see what they say

honest torrent Oct 18, 2021, 11:38 AM

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Okay, gotcha - the first step would be to contact the shopify and see how they are handling Stripe subscribers.

#nexus-migration