#dash-transfer-reversal
stoic sparrow
Do you have a bit more details? Like do you have an example where this worked before? Which UI are you looking at exactly?
wicked valley
stoic sparrow
what's the Charge id?
wicked valley
In Stripe dashboard, we would search and find transaction we want to refund. Open that transaction. And there used to be an option here that said "reverse all transfers". I believe it was a checkbox.
I think this: pi_3JgXDiEGuiXMu7rL1uZgGCQ8
I have not refunded the payment yet as the option is not there
The "reverse all transfers" checkbox used to show up on the modal pictured in the screenshot above.
stoic sparrow
I have never seen "reverse all transfers" as a checkbox before. I have
that one has a checkbox because it's what we call a destination charge. But the one you shared with me is not
wicked valley
Interesting. I'm almost certain that it used to be called "reverse all transfers". We used it many times. The idea was that everything would be refunded in proportion to how it was split up on the way in. So our teacher would be charged for their portion of the refund, and so would our school.
But the screenshot you provided is very close to what it looked like
stoic sparrow
yeah I think you are potentially mixing things up
wicked valley
However it only had the one option and I believe it said "reverse all transfers"
maybe
stoic sparrow
maybe some of your charges are Destination Charges and others aren't
mine says "Application fees" because I use that too, it wouldn't be here for you
yeah that's it. I looked at your account and I see that you use 2 types of charges: Destination Charges and Separate Charges and Transfers
https://stripe.com/docs/connect/charges#types covers this in more details
destination charges allow you to charge someone $100 and automatically send $80 to the connected account. The charge and the transfer are "linked" together and so if you refund the charge we offer to also reverse the transfer
separate charges and transfers means that you charge someone $100 on your platform, you get the funds, and separately you can also transfer say $80 to a connected account, or $50, or twice $25, or even $120 if you pull from your own balance. In that case, the Charge and the Transfer are not "directly linked" anymore (though they use the same transfer_group which is like a unique identifier to group all transactions for reporting for example)
it seems like maybe your company switched to the latter recently and you have no volume on destination charges anymore
wicked valley
ah, i see
I think this may have happened when we were attempting to resolve an issue with french accounts not being able to use the standard connect account
stoic sparrow
maybe they changed the integration but didn't tell you?
wicked valley
that may be the case. what does it take to switch back?
we've changed developers since then. i am here chatting on behalf of our current developer... i'll relate all of this information. would it be possible to get a new invite link to this discord so i can allow our new developer to ask any questions directly?
stoic sparrow
https://stripe.com/go/developer-chat is the best way to connect, there's no need for an invite per se
but really I would have them review the doc I shared above with you to understand the flow of funds and implications, choosing the right flow of funds is really important as a platform. It's less about the code
wicked valley
yes very true. is that link above the same server as we are in now?
stoic sparrow
correct, we have just one unique/public server!