Loubna-welcome | Stripe Developers | Page 1

junior rivet Oct 14, 2021, 2:18 PM

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Welcome! Drop your question in the channel and we'll spin up a thread for it.

tacit chasm Oct 14, 2021, 2:23 PM

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I need a quick help. I have built restaurant online order application using stripe for online payment gateway. unfortunately, there was a customer who paid online using his card and then Layer on his bank that he did that transaction ;so Stripe blocked my account o Stripe until I send a document that proof the online payment. I did sent the prof but my account still blocked and other customers cannot pay online until the dispute is solved. I need advice from some one who can help me on that. I'm the developer who created the application for that restaurant

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and I'm the one now who is blamed. it's really my first time using online payment gateway in my development. I dont know how to fix this.

junior rivet Oct 14, 2021, 2:31 PM

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Oh no, I'm sorry to hear that! Our support team is best suited to help with these types of scenarios and there is little we can do here about it.

I'd recommend that you contact Support, if you haven't already, and work through the process with them.
https://support.stripe.com/?contact=true
support@stripe.com

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

tacit chasm Oct 14, 2021, 2:33 PM

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I already did but no one is answering. im just asking if there an option that I can enable or disable that can make other online orders processed until the dispute is resolved?

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also , the online chant support is not active . is there any other possibility to contact them?

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the online dispute I have since month of August2021 until now. this puts me in an imparesed position infront of that restaurant owner.

#Loubna-welcome