nobodylovesm3-portal | Stripe Developers | Page 1

tranquil pecan Oct 14, 2021, 10:46 AM

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I'd start by checking the settings on https://dashboard.stripe.com/test/settings/billing/portal to see if you "allow customers to switch to a different pricing plan" and if so which products/prices are allowed. Also bear in mind any plans to switch to have to be the same currency(BGN) the customer's already using and if there weren't any, then they won't show up in the portal, could be that

little spoke Oct 14, 2021, 10:50 AM

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the options are all on and all products are allowed, the currency is the same

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but the products are still not showing

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tranquil pecan Oct 14, 2021, 10:57 AM

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not sure immediately, but my colleague @green siren should be around in a moment can help(unfortunately I have to run to a meeting)

little spoke Oct 14, 2021, 11:04 AM

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okay, thanks

green siren Oct 14, 2021, 11:05 AM

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@little spoke What's the id of that subscription? I can take a look.

little spoke Oct 14, 2021, 11:06 AM

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sub_1JkRMNAqM6RHM6pgqJgFmkMv

green siren Oct 14, 2021, 11:14 AM

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It's because that Subscription is set to send_invoice. Customers can only update in the portal for charge_automatically (see https://stripe.com/docs/billing/subscriptions/integrating-customer-portal#limitations for those detaiils)

Integrating the customer portal

Learn how to configure the customer portal and make it available to your customers.

#nobodylovesm3-portal