maj2khan - Webhooks | Stripe Developers | Page 1

signal aurora Oct 13, 2021, 9:00 PM

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Hello! Can you provide more information? Do you have an event ID that failed so I can take a closer look?

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I had a look and I don't see any details on our end beyond the connection timing out, meaning our servers tried to establish a connection to your server to deliver the event and your server did not respond before we timed out.

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It does look like several retries did succeed and were successfully delivered.

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Some automatic, some manual.

unborn sable Oct 13, 2021, 9:04 PM

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yes but when i manully resend it works find and my server is working fine

signal aurora Oct 13, 2021, 9:04 PM

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Have you asked your server host if there are any connectivity issues they're aware of, or if they can check to see if your server is experiencing issues?

unborn sable Oct 13, 2021, 9:06 PM

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they issue is only with webhooks

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the*

signal aurora Oct 13, 2021, 9:07 PM

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Have you checked with your server host though? They may have made a change on their end that's only impacting inbound connections, or put some security software in place that's causing the issue.

unborn sable Oct 13, 2021, 9:08 PM

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i have multi site within the same server and they seem to be working fine.

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im having issuse with only 2 accounts

signal aurora Oct 13, 2021, 9:08 PM

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How many events have failed with the same timeout error?

unborn sable Oct 13, 2021, 9:09 PM

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2 this evening before switching to inline

signal aurora Oct 13, 2021, 9:10 PM

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And, just to clarify, you have not asked your server host about this?

unborn sable Oct 13, 2021, 9:14 PM

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im on anim calling them now b

signal aurora Oct 13, 2021, 9:15 PM

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If only two events have failed delivery it could be a momentary network glitch. I can tell you, from our end for the event you provided the ID for above, we tried to contact your server, got no response, and timed out.

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That's all the detail we have on our end.

unborn sable Oct 13, 2021, 9:20 PM

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they are saying their no issues

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can you provied the ip for this webhook

signal aurora Oct 13, 2021, 9:21 PM

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Yep, we document them here: https://stripe.com/docs/ips#webhook-notifications

unborn sable Oct 13, 2021, 9:24 PM

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they think is on your end

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as if we manully resned the webhook it connects

signal aurora Oct 13, 2021, 9:26 PM

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Can you reproduce the issue on demand, maybe in test mode?

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It would help if we could look at several examples of the issue.

unborn sable Oct 13, 2021, 9:32 PM

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i cant reproduce the same issue

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did stripe have any issues with webook today?

signal aurora Oct 13, 2021, 9:33 PM

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If all other event delivery attempts to your webhook endpoint are working and you only had two failures it was likely an intermittent network connectivity issue.

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There are no webhook delivery issues that I'm aware of today, no.

unborn sable Oct 13, 2021, 9:35 PM

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dose stripe need rest api enabled in wordpress?

signal aurora Oct 13, 2021, 9:36 PM

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I'm not sure what that means, can you provide more details?

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Our event delivery requests are similar to REST requests, so maybe?

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