#brownaddesign
spice horizon
sinful sparrow
spice horizon
@sinful sparrow I'd suggest contacting our support team at https://support.stripe.com/email as they have access/context on your account and can look into what's happening!
sinful sparrow
Here is an example of one - all have the same product ID "669" but honestly I'm not even sure which customer's site it is coming from
spice horizon
maybe the wordpress plugin you use has a setting you can disable for this. (they are sending the email, not Stripe)
sinful sparrow
Hmm do you know any way to pinpoint which site? I probably have dozens over the years
spice horizon
what's the pi_xxx ID from that email? that's the ID of the payment and it's connected to your account.
sinful sparrow
Do you mean the one in the Debug data? For that one it was "pi_3Jk6g2LTb5u0OvyC1ktn7u9u" but it's a different ID in every email.
spice horizon
well that one at least is for an account called "Bri***** T**d" if that helps. This is a public channel so I can't be more specific
it seems to me like you might be experiencing some fraud unfortunately, https://stripe.com/docs/card-testing where attackers are trying to test cards against your sites
https://stripe.com/docs/card-testing#mitigations is generally a good place to start, if you're the developer and able to add a captcha that can help. But you use this WooCommerce plugin so you likely need their involvement as well.
as I said, it's best to contact our support team directly here
sinful sparrow
Ah OK I just viewed the email header and now I believe I know which site it is coming from at least - and that corresponds with the account you mentioned above. I'll dig in there and see what I can find
spice horizon
to be clear this looks like clear fraud/testing unfortunately so it's almost certainly related to the links I posted above
please write to our support team as well
sinful sparrow
will do - thanks