#johnm-transfer

1 messages · Page 1 of 1 (latest)

upper rose
deft drum
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this is my balance array

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<com.stripe.model.Balance@1983188119 id=> JSON: {
"available": [
{
"amount": 5367040,
"currency": "usd",
"source_types": {
"bank_account": 5367040,
"card": 0,
"fpx": null
}
}
],
"connect_reserved": [
{
"amount": 0,
"currency": "usd",
"source_types": null
}
],
"instant_available": null,
"issuing": null,
"livemode": false,
"object": "balance",
"pending": [
{
"amount": 2846512,
"currency": "usd",
"source_types": {
"bank_account": 0,
"card": 2846512,
"fpx": null
}
}
]
}

#

I did not select a source type on the transfer

upper rose
#

right to thats because you card balance (the default) is all pending

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to test this, you can increase youre available card balance using the test card that bypasses the waiting / pending period:

deft drum
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ok.. I buy that. And I think my data is bad in the dev environment because of all of my testing. But in my production environment , which we have not used, We are covering the ach fee as it is a beta. We want to cover the balance by using the topup function. If I do not use the source type on my transfer, what balance fields are being used to determine if my transfer will suceed ?

upper rose
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Yea i saw your conversation from earlier, so without a source type the card balance is used

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(thats the default)

deft drum
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yea. Trying to figure a way to increase the bank_account balance to cover the ACH charge which we are paying in the beta. We are trying to do this by the end on the week for 1 customer. From what I understand, the topup only increases the card balance.

upper rose
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Right, only ACH payments increase the bank_account/ACH balance

deft drum
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Yea.. in this going back and forth ... Our sales engineer is saying one thing... you guys are saying another.. trust your opinion over theirs...

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so, can we go over again... when determining balance for transfer... available balance for source type I.E. bank_account minus pending amount for the bank_account = amount available to transfer

upper rose
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Is this a Stripe representative you're working with?

deft drum
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yes

upper rose
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It's possible they're aware of something new that we don't know about yet. Can you DM me their name?

deft drum
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thought we were not supposed to disclose names in here ? I got blasted for that last time ...

upper rose
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In DM you can share with us, but we can't reciprocate. If you'd rather email that's perfectly fine, too and we can work with you that way.

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Ok thanks, deleted it here

upper rose
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Just to follow up here, i caught up with the Stripe you were talking to to hopefully help you get sorted out 👍

deft drum
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I appreciate that. I tried the topup api with the test token provided;

upper rose
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Since we share the load here they're going to be the better resource with stateful knowledge of your integration, though you're always welcome here too 🙂

deft drum
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added funds to the account... but card balance only 😦

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Our company did not think this through when wanting to offer it for free in the beta and not factoring in for fees...

clever sand
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Hello! @upper rose had to step away, let me get caught up...

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Okay, so your issue is that you want to create a Transfer with source_type set to bank_account, but your bank_account balance is too low so you want to increase that balance in test mode?

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Is there a larger issue relating to how to increase your bank_account balance with a Top-Up in live mode?

deft drum
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No not really. The only balance we will have is the bank_account because we are only doing ach at this time

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and we are not charging a fee that would cover the stripe fee.... because it ia a beta

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If the topup would let me select the account balance that was effected... that would solve the problem....

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my only other recourse... is to set up a customer for our company.... add our bank account to it. and create a charge with enough to cover the shortage in the fees

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I am about to step away as well...

frigid hedge
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HI @deft drum I'm just hopping in since @clever sand had to step away. If you need to leave I can leave some thoughts and you can read it back a bit later?

deft drum
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sure... it is dinner time here